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Mercedes-Benz Sprinter seat wiring may disable side airbag

NHTSA campaign 21V410000 · Reported Jun 2, 2021 · Daimler Vans USA, LLC

high How serious is it? About this label

The notice says damaged seat wiring can keep the side airbag from working as designed, either going off when it should not or not going off at all, which increases the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V410000
Reported to NHTSA	Jun 2, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Electrical System
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Mercedes-Benz and Freightliner Sprinter vans built with swivel front seats may have the seat wiring routed the wrong way. The wiring can get jammed in the swivel seat frame and be damaged. If that wiring is damaged, the side airbag built into the seat may go off when it should not, or fail to go off as designed. Dealers will move the mounting clip to the correct position at no cost.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your van is covered.
2. Contact Daimler Vans USA customer service at 1-877-762-8267 (recall number VS3DREHSEL) or your dealer to book the repair.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V410000. More in how recalls work.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: ELECTRICAL SYSTEM
Summary: Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Safety risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.