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Mercedes-Benz Sprinter Multimedia Screen and Camera Failure

NHTSA campaign 21V411000 · Reported Jun 2, 2021 · Daimler Vans USA, LLC

high How serious is it? About this label

A backup camera that shows a blank image reduces the driver's rear view, which increases the risk of a crash or injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V411000
Reported to NHTSA	Jun 2, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Electrical System:software
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer; this one can be delivered as an over-the-air software update

What's wrong, in plain English

Daimler Vans is recalling certain Mercedes-Benz and Freightliner Sprinter vehicles because the multimedia system's software can cause the display screen to go black or to restart itself after the vehicle is started. When this happens, the rearview camera image may not show up properly on the screen. Because of this, the vehicle no longer meets the federal safety standard for rear visibility.

What you should do

1) Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included. 2) Contact a dealer for the software update, or wait for the over-the-air update; DVUSA customer service: 1-877-762-8267. 3) The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V411000. More in how recalls work.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: ELECTRICAL SYSTEM:SOFTWARE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.