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Mercedes-Benz Sprinter may move after being shifted into Park

NHTSA campaign 21V972000 · Reported Dec 15, 2021 · Daimler Vans USA, LLC

high How serious is it? About this label

The van moving when the driver does not intend it to increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V972000
Reported to NHTSA	Dec 15, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Electrical System:software
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans USA is recalling certain Mercedes-Benz Sprinter and Freightliner Sprinter vans. A software error in the system that locks the van in Park can let the van move after the driver has put the gear selector in Park without also setting the parking brake. Dealers will install updated software in the control unit for the electronic stability program, at no cost to owners. Letters telling owners about this recall have already been mailed.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your van is covered. 2. Contact a dealer to have the software updated; Daimler Vans USA customer service is 1-877-762-8267 and the recall number is VS3PA27 ERI/ERO. 3. The update is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V972000. More in how recalls work.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: ELECTRICAL SYSTEM:SOFTWARE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Safety risk: Unintentional vehicle movement can increase the risk of a crash.
Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.