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Mercedes-Benz Sprinter vans can roll away after shifting to Park

NHTSA campaign 21V972000 · Reported 2021-12-15 · Daimler Vans USA, LLC

high How serious is it? About this label

Unintentional vehicle movement can increase the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A software glitch in the van's park lock means putting the shifter in 'P' may not actually hold the van still. If you don't also set the parking brake, the van can move on its own after you shift into Park and step away. The repair is a free software update to the control unit that manages the stability system. Until that is done, always set the parking brake when you park.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Call a Mercedes-Benz or Freightliner Sprinter dealer, or Daimler Vans USA at 1-877-762-8267 (recall VS3PA27), and book the software update.
3. The update is free; always apply the parking brake until it is installed.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz EQB battery fires and AMG wiring shorts: what owners face · all 22 Mercedes-Benz recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:SOFTWARE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Safety risk: Unintentional vehicle movement can increase the risk of a crash.
Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.