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Mercedes Sprinter Vans: Emergency Call System May Fail
high How serious is it? About this label
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 22V360000 |
|---|---|
| Reported to NHTSA | May 20, 2022 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Electrical System:software |
| Vehicles covered | 4 model/year combinations, model years 2019–2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
Daimler Vans USA is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause the mobile network connection to fail. When this happens, it disables the emergency call, or eCall, system that is meant to connect occupants to emergency services.
What you should do
2. Contact DVUSA customer service at 1-877-762-8267 for the software update.
3. The communication module software will be updated over-the-air or by a dealer, free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V360000. More in how recalls work.
Affected vehicles (4)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter 4500 recalls
- Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
- Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
- Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Safety risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.