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INFINITI QX50, QX55 front passenger door won't auto-lock

NHTSA campaign 23V187000 · Reported 2023-03-20 · Nissan North America, Inc.

medium How serious is it? About this label

The danger shows up only in a crash, where an unlocked door that opens increases the risk of injury; the notice does not tell owners to stop driving.

What's wrong, in plain English

The wrong latch may have been installed inside the front right passenger door lock. Because of that, the door doesn't lock itself automatically the way it is designed to. A door that isn't locked can come unlatched and swing open during a crash, which can leave a person unprotected or thrown from the vehicle. The door still opens and closes normally otherwise. A dealer replaces the entire front right door lock assembly.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Call your INFINITI dealer or Nissan customer service at 1-800-867-7669 (recall PC962) to schedule the work.
3. Have the front right door lock assembly replaced — the repair is free.

Affected vehicles (2)

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2023 INFINITI QX55 and 2022 INFINITI QX50 vehicles. The incorrect door latch may have been installed in the front right-side passenger door lock assembly, preventing the front right-side door lock from automatically locking.
Safety risk
An unlocked door may unlatch and open during a crash, increasing the risk of injury.
Remedy
Dealers will replace the front right-side passenger door lock assembly, free of charge. Owner notification letters are expected to be mailed May 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC962.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.