Home › Infiniti › QX50 › 23V187000

Infiniti QX50, QX55 Front Door Lock May Not Latch

NHTSA campaign 23V187000 · Reported Mar 20, 2023 · Nissan North America, Inc.

medium How serious is it? About this label

An unlocked door that opens during a crash increases the risk of injury to occupants. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V187000
Reported to NHTSA	Mar 20, 2023
Manufacturer	Nissan North America, Inc.
Part affected	Latches/locks/linkages:doors:lock
Vehicles covered	2 model/year combinations, model years 2022–2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Nissan says some INFINITI QX50 and QX55 vehicles may have the wrong door latch installed in the front right passenger door. Because of this, the front right door lock may not lock automatically as it should. If the door is not locked, it could unlatch and open if the vehicle is involved in a crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact an INFINITI dealer to schedule the free door lock replacement, or call Nissan customer service at 1-800-867-7669.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V187000. More in how recalls work.

Affected vehicles (2)

2022 Infiniti QX50
2023 Infiniti QX55

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Infiniti QX50 recalls

Jun 27, 2025Nissan, Infiniti Engine Bearings May Failcritical
Feb 27, 2024Nissan and Infiniti driver airbags may deploy improperlyhigh
May 27, 2021Nissan Murano and Infiniti Steering Parts May Crackhigh
Jan 26, 2021Infiniti QX50 Tire Information Placard May Be Illegiblemedium
Sep 12, 2019Nissan and Infiniti backup camera image can stay offmedium
Sep 6, 2018INFINITI QX50 knee airbag cover may detach in crashmedium

Official notice

Component: LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 INFINITI QX55 and 2022 INFINITI QX50 vehicles. The incorrect door latch may have been installed in the front right-side passenger door lock assembly, preventing the front right-side door lock from automatically locking.
Safety risk: An unlocked door may unlatch and open during a crash, increasing the risk of injury.
Remedy: Dealers will replace the front right-side passenger door lock assembly, free of charge. Owner notification letters are expected to be mailed May 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC962.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.