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Chevy Equinox and GMC Terrain child seat anchors blocked

NHTSA campaign 23V339000 · Reported 2023-05-11 · General Motors, LLC

medium How serious is it? About this label

The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The metal bars in the back seat that a child seat clips onto got too much paint coating at the factory. The extra thickness can stop the clips from latching on, so the child seat may not attach the way it should. Until the car is fixed, GM says to install child seats using the vehicle's rear seat belts instead of the anchor bars. A dealer will inspect the bars and remove and replace the finish where needed, at no cost.

What you should do

1. Secure any child seat with the vehicle's rear seat belts, not the lower anchor bars, until the repair is done.
2. Check your VIN at nhtsa.gov/recalls for campaign 23V339000, then call your dealer, Chevrolet at 1-800-222-1020 or GMC at 1-800-462-8782 (recall N232403240).
3. Have the dealer inspect and refinish the anchor bars — the work is free.

Affected vehicles (8)

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
CHILD SEAT:VEHICLE LATCH ANCHOR
Summary
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Safety risk
The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
Remedy
Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.