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Polestar 2 backup camera image may not appear

NHTSA campaign 24V477000 · Reported 2024-06-26 · Polestar Automotive USA, Inc.

medium How serious is it? About this label

This is a visibility problem rather than a mechanical failure, and the notice places no driving restriction, but back up slowly and use your mirrors and a look over your shoulder until the update is installed.

What's wrong, in plain English

A software problem in the car's infotainment system — the large center screen — can stop the backup camera picture from showing up. Without that picture, you cannot see what is directly behind the car when reversing, which makes it easier to hit something or someone. Because of this, the vehicles do not meet the federal rear visibility rule. Polestar has already released a free software update that is sent to the car over the air, so no dealer visit is needed.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your car is included.
2. Make sure your car is connected and accepts the over-the-air software update — it is free.
3. If the update does not arrive or the camera still fails, call Polestar at 1-800-806-2504 (recall RP1016).

Affected vehicles (4)

Who to contact

Polestar — official Polestar recall lookup

Customer service: 1-800-806-2504

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Summary
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.