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Polestar 2 Rearview Camera May Not Display
medium How serious is it? About this label
A rearview camera that doesn't display gives the driver less visibility, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V477000 |
|---|---|
| Reported to NHTSA | Jun 26, 2024 |
| Manufacturer | Polestar Automotive USA, Inc. |
| Part affected | Equipment:electrical:infotainment:software |
| Vehicles covered | 4 model/year combinations, model years 2021–2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
On some Polestar 2 vehicles, a software problem in the infotainment head unit may prevent the rearview camera image from appearing on the screen. Without that camera image on the screen, the driver has less visibility behind the vehicle when backing up, which can make it harder to see what's behind the car. Polestar has released an over-the-air software update that fixes the issue. The update installs automatically and there is no cost to the owner.
What you should do
2. Contact Polestar customer service at 1-800-806-2504 if the over-the-air update hasn't installed automatically.
3. The update is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V477000. More in how recalls work.
Affected vehicles (4)
Who to contact
Polestar — official Polestar recall lookup
Customer service: 1-800-806-2504
Other Polestar Polestar 2 recalls
- Sep 15, 2025Polestar 2 Rearview Camera May Not Display in Reversehigh
- Jul 2, 2025Polestar 2 May Lose Braking In One Pedal Drivehigh
- Apr 25, 2025Polestar 2 back-up camera may not show an imagemedium
- Dec 18, 2024Polestar 2 Driver Airbag Clamps May Failhigh
- Jul 12, 2023Polestar 2 Recalled for Faulty Front Ball Jointhigh
- Feb 24, 2021Polestar 2 Battery Software May Disconnect Powerhigh
Official notice
- Component
- EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Summary
- Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.