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Polestar 2 Rearview Camera May Not Display in Reverse

NHTSA campaign 25V615000 · Reported Sep 15, 2025 · Polestar Automotive USA, Inc.

high How serious is it? About this label

A rearview camera that doesn't display when backing up reduces how well the driver can see behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	25V615000
Reported to NHTSA	Sep 15, 2025
Manufacturer	Polestar Automotive USA, Inc.
Part affected	Back Over Prevention:software
Vehicles covered	5 model/year combinations, model years 2021–2025
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain 2021-2025 Polestar 2 vehicles may have a rearview camera image that does not display when the vehicle is placed in reverse. This recall replaces earlier recalls for this same issue, so vehicles that were already repaired under those earlier recalls will need to have the new repair performed. This means the driver may not get a picture of what's behind the vehicle when backing up, since the camera feed does not appear when the vehicle is placed in reverse.

What you should do

1. Check your VIN at nhtsa.gov/recalls, even if your vehicle was repaired under an earlier related recall.
2. Contact your Polestar dealer to schedule the free software update (Polestar customer service: 1-800-806-2504).
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V615000. More in how recalls work.

Affected vehicles (5)

2021 Polestar Polestar 2
2022 Polestar Polestar 2
2023 Polestar Polestar 2
2024 Polestar Polestar 2
2025 Polestar Polestar 2

Who to contact

Polestar — official Polestar recall lookup

Customer service: 1-800-806-2504

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why Does the Polestar Rearview Camera Fail to Display? · all 3 Polestar recalls in this area

Other Polestar Polestar 2 recalls

Jul 2, 2025Polestar 2 May Lose Braking In One Pedal Drivehigh
Apr 25, 2025Polestar 2 back-up camera may not show an imagemedium
Dec 18, 2024Polestar 2 Driver Airbag Clamps May Failhigh
Jun 26, 2024Polestar 2 Rearview Camera May Not Displaymedium
Jul 12, 2023Polestar 2 Recalled for Faulty Front Ball Jointhigh
Feb 24, 2021Polestar 2 Battery Software May Disconnect Powerhigh

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Safety risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.