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Polestar 2 rearview camera may not show in reverse

NHTSA campaign 25V615000 · Reported 2025-09-15 · Polestar Automotive USA, Inc.

medium How serious is it? About this label

Moderately serious: losing the camera view raises the risk of a crash while reversing, but the notice does not tell owners to stop driving, so you can keep using the car while you book the update.

What's wrong, in plain English

When you shift into reverse, the backup camera picture may not appear on the screen at all, leaving you without a view of what is behind the car. The fix is a free software update at the dealer. Polestar mailed owner letters on June 4, 2026. This recall replaces two earlier ones, so even if your car already had a camera software fix, it needs this new update too. Until it is done, turn and look behind you before backing up.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Polestar 2 is included.
2. Contact Polestar customer service at 1-800-806-2504 or your service center and ask for recall RP1069.
3. Have the software update installed — free of charge, and needed even if earlier recalls 24V477 or 25V280 were already done.

Affected vehicles (5)

Who to contact

Polestar — official Polestar recall lookup

Customer service: 1-800-806-2504

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Safety risk
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.