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Polestar 2 back-up camera may not show an image

NHTSA campaign 25V280000 · Reported Apr 25, 2025 · Polestar Automotive USA, Inc.

medium How serious is it? About this label

When the back-up camera picture does not appear, the driver has less of a view of what is behind the vehicle, which raises the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	25V280000
Reported to NHTSA	Apr 25, 2025
Manufacturer	Polestar Automotive USA, Inc.
Part affected	Back Over Prevention:software
Vehicles covered	5 model/year combinations, model years 2021–2025
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Polestar is recalling certain Polestar 2 vehicles. On these cars, the picture from the back-up camera may not appear when the vehicle is put into reverse. Because of this, the vehicles do not meet the federal safety rule covering rear visibility. Dealers will update the vehicle software at no cost. Vehicles in this recall that were already repaired under an earlier recall, 24V-477, still need the new repair carried out.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included. 2. Contact a Polestar dealer to arrange the software update, or call Polestar customer service at 1-800-806-2504. 3. The repair is free, including for vehicles already repaired under recall 24V-477.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V280000. More in how recalls work.

Affected vehicles (5)

2021 Polestar Polestar 2
2022 Polestar Polestar 2
2023 Polestar Polestar 2
2024 Polestar Polestar 2
2025 Polestar Polestar 2

Who to contact

Polestar — official Polestar recall lookup

Customer service: 1-800-806-2504

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why Does the Polestar Rearview Camera Fail to Display? · all 3 Polestar recalls in this area

Other Polestar Polestar 2 recalls

Sep 15, 2025Polestar 2 Rearview Camera May Not Display in Reversehigh
Jul 2, 2025Polestar 2 May Lose Braking In One Pedal Drivehigh
Dec 18, 2024Polestar 2 Driver Airbag Clamps May Failhigh
Jun 26, 2024Polestar 2 Rearview Camera May Not Displaymedium
Jul 12, 2023Polestar 2 Recalled for Faulty Front Ball Jointhigh
Feb 24, 2021Polestar 2 Battery Software May Disconnect Powerhigh

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.