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Mercedes-Benz Sprinter rear axle bolts may weaken and shift

NHTSA campaign 24V517000 · Reported 2024-07-09 · Daimler Vans USA, LLC

high How serious is it? About this label

Losing control of a loaded van is serious; the notice does not tell owners to park it, but this repair should not wait, especially if you carry heavy loads.

What's wrong, in plain English

On these Sprinter vans, the U-shaped bolts that clamp the rear axle to the leaf springs were heat-treated incorrectly at the factory, so they are weaker than they should be. If a weak bolt stretches or breaks, the rear axle can shift out of place. When that happens, the van can become unstable and the driver can lose control. A dealer will replace the U-bolts with correctly made ones, free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Sprinter is affected.
2. Contact a Sprinter dealer or Daimler Vans USA customer service at 1-877-762-8267 and reference recall VS3FEDERB.
3. Book the free U-bolt replacement — owner letters were mailed August 23, 2024.

Affected vehicles (1)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Safety risk
An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy
Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.