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Mercedes-Benz Sprinter Rear Axle Bolts May Fail
high How serious is it? About this label
An axle that shifts out of position can cause the driver to lose control of the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V517000 |
|---|---|
| Reported to NHTSA | Jul 9, 2024 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Suspension:rear:springs:leaf Spring Assembly:u-Bolt, Leaf Spring TO Axle |
| Vehicles covered | 1 model/year combination, model years 2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Daimler Vans USA is recalling certain Sprinter vehicles because the bolts that attach the rear axle springs may not be as strong as they should be, due to a manufacturing problem with how they were heat-treated. Because of this, the rear axle could shift out of its proper position. An axle that has moved out of position can affect how the vehicle steers and handles on the road.
What you should do
2. Contact a dealer, or call DVUSA customer service at 1-877-762-8267.
3. Dealers will replace the spring U-bolts, free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V517000. More in how recalls work.
Affected vehicles (1)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Suspension Recalls Involving Sprinter Handling and Axle Support · all 4 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter 1500 recalls
- Feb 28, 2025Mercedes Sprinter Parking Brake Bracket Welds May Failhigh
- Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
- Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
- Safety risk
- An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.