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Chevy Bolt battery software may have failed to install

NHTSA campaign 24V812000 · Reported 2024-10-31 · General Motors, LLC

critical How serious is it? About this label

A battery fire is a serious injury risk, but GM does not tell owners to stop driving — keep driving only while following the charging limits and parking outside after charging.

⚠ Park outside, away from buildings — fire risk. See all such recalls.

What's wrong, in plain English

Your Bolt had a repair under an earlier battery recall that included loading special monitoring software onto the car. On these vehicles that installation failed. Without the software working, the high-voltage battery can catch fire when it is charged to full or nearly full. A dealer will load it again for free. Until then, cap charging at 90%, charge more often, stay above 70 miles of range, park outside after charging, and don't charge indoors overnight.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm this recall applies to your car.
2. Start the interim steps immediately: 90% charge limit, charge often, stay above 70 miles of range, park outside after charging, never charge indoors overnight.
3. Schedule the free software reinstall at a Chevrolet dealer, or call the Bolt EV Concierge Team at 1-833-382-4389.

Affected vehicles (4)

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Summary
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Bolt EUV vehicles previously repaired under Recall 21V-650. The installation of advanced diagnostic software may have failed. As such, the high voltage battery could catch fire when charged to full or nearly full capacity.
Safety risk
A battery fire increases the risk of injury.
Remedy
Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Dealers will reinstall advanced diagnostic software, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact the Bolt EV Concierge Team at 1-833-382-4389. GM's number for this recall is N242470160.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.