Home › Lincoln › Nautilus › 25V337000
Lincoln Nautilus Software Bug Can Blank Displays
high How serious is it? About this label
A blank instrument display means you could lose sight of important safety information like your speed and warning lights, and a blank rearview camera reduces your view behind the vehicle — both increase the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V337000 |
|---|---|
| Reported to NHTSA | May 23, 2025 |
| Manufacturer | Ford Motor Company |
| Part affected | Electrical System: Instrument Cluster/panel |
| Vehicles covered | 1 model/year combination, model years 2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Certain Lincoln Nautilus vehicles have a software problem in the multimedia system. It can cause the panoramic and center touchscreens to restart and go blank. When the screens go blank, the instrument display and the rearview camera image can also disappear. This means the speedometer, warning lights, and the view behind the vehicle may not be visible on the screen.
What you should do
2. Contact a Ford dealer, or wait for the automatic over-the-air update; Ford's customer service number is 1-866-436-7332.
3. The software update is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V337000. More in how recalls work.
Affected vehicles (1)
Who to contact
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Lincoln Electrical Recalls Cover Hybrid Batteries, Trailer Brakes, and Displays · all 17 Lincoln recalls in this area
Other Lincoln Nautilus recalls
- Jun 9, 2026Ford Mustang, Lincoln Nautilus, Navigator Instrument Cluster Blankhigh
- Jun 9, 2026Lincoln Nautilus Lane Assist May Miss Hands-Off Alerthigh
- Mar 19, 2026Ford Explorer and Lincoln Models Camera and ADAS Lossmedium
- Mar 3, 2026Ford Explorer, Mustang, Nautilus EGR Valve Failurehigh
- Aug 8, 2025Ford Mustang, Lincoln Nautilus Headlights May Failhigh
- Aug 8, 2025Lincoln Nautilus Power Windows May Pinch Occupantsmedium
Official notice
- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary
- Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
- Safety risk
- A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.