Lincoln Nautilus screens can go blank while driving

NHTSA campaign 25V337000 · Reported 2025-05-23 · Ford Motor Company

high How serious is it? About this label

Fairly serious: the notice does not say to stop driving, but losing your speed reading, warning lights, and rear camera without warning raises the risk of a crash, so get the update promptly and check behind you before backing up.

What's wrong, in plain English

A software problem in the multimedia system can make the big center screen and the display in front of the driver restart on their own and go blank. When that happens, you lose the speedometer and your warning lights, and the backup camera picture won't show when you shift into reverse. Ford dealers can update the software, or the fix can be sent to the vehicle as an over-the-air update, at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered.
2. Watch for the over-the-air software update, or contact your Lincoln dealer or Ford customer service at 1-866-436-7332 (recall 25C21).
3. Have the dealer install the software update — it is free.

Affected vehicles (1)

2024 Lincoln Nautilus

Who to contact

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Lincoln electrical recalls: hybrid battery fires, blank screens, trailer brakes · all 17 Lincoln recalls in this area

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
Safety risk: A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
Remedy: The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.