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Kia Sportage instrument screen can go blank

NHTSA campaign 25V874000 · Reported 2025-12-17 · Kia America, Inc.

medium How serious is it? About this label

Moderately serious — losing your speedometer and warning lights while driving can lead to a crash, but the notice does not tell owners to stop driving.

What's wrong, in plain English

These Sportage models have the small 4.2-inch instrument display and a genuine Kia tow hitch wiring accessory. A software error in the hitch part can make the instrument screen in front of the driver fail. That is the screen that shows your speed and your warning lights. If it goes blank, you cannot see how fast you are going or whether the car is trying to warn you about a problem. The vehicles do not meet the federal standard for controls and displays.

What you should do

1. Check your VIN at nhtsa.gov/recalls (listings began December 31, 2025) or call Kia Customer Service at 1-800-333-4542 about recall SC359.
2. Schedule an appointment with a Kia dealer to have the tow hitch harness control module replaced free of charge.
3. If the screen goes blank while you are driving, drive cautiously and get to the dealer as soon as possible.

Affected vehicles (3)

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
TRAILER HITCHES
Summary
Kia America, Inc. (Kia) is recalling certain 2023-2025 Sportage Plug-In Hybrid Electric (PHEV) and 2024-2025 Sportage vehicles equipped with a 4.2" screen and a Genuine Kia tow hitch harness accessory. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Safety risk
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy
Dealers will replace the tow hitch harness control module, free of charge. Owner notification letters were mailed February 13, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC359. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning December 31, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.