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Toyota Sienna alloy wheels can crack and come off

NHTSA campaign 18V130000 · Reported 2018-02-22 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

A wheel separating from the van is very dangerous and can happen suddenly; the notice does not tell owners to park the vehicle, but get the wheels inspected quickly and avoid hard impacts in the meantime.

What's wrong, in plain English

Some 2018 Sienna vans were built with 10-spoke alloy wheels from one factory that were not cooled properly as they were made. That leaves the metal weak, so hitting a pothole or curb can crack the spokes. A cracked wheel can break away from the hub while you are driving, and you would likely lose control of the van. Toyota dealers will inspect the wheels and replace them if the production location calls for it, at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Sienna is affected.
2. Contact your Toyota dealer or Toyota customer service at 1-888-270-9371 and reference recall J0J to schedule the wheel inspection.
3. Have the wheels inspected and replaced if needed — the work is free; report any vibration, noise, or visible cracks right away.

Affected vehicles (1)

2018 Toyota Sienna

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Toyota wheels keep coming loose on new models? · all 3 Toyota recalls in this area

Official notice

Component: WHEELS
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Sienna vehicles built with a specific lot of 10-spoke alloy wheels from one production facility. These wheels may not have been properly cooled during manufacturing. As a result, the wheels may crack in the spokes from an impact while driving.
Safety risk: If the wheels crack at the spokes, the wheel may separate from the hub assembly causing a loss of vehicle control and increasing the risk of a crash.
Remedy: Toyota began notifying owners initially by phone on February 26, 2018 and will mail letters to any unnotified owner starting on April 20, 2018. Dealers will inspect the wheels and replace them if necessary depending on their production location, free of charge. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0J.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.