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Mercedes-Benz Sprinter Steering Shaft Can Disconnect

NHTSA campaign 19V070000 · Reported Jan 31, 2019 · Daimler Vans USA, LLC

critical How serious is it? About this label

Owners are told to stop driving the vehicle immediately, because a lost steering connection can cause a sudden loss of steering control and increase the risk of a crash.

⚠ NHTSA advises not driving this vehicle until it is repaired. See all such recalls.

Key facts

NHTSA campaign number	19V070000
Reported to NHTSA	Jan 31, 2019
Manufacturer	Daimler Vans USA, LLC
Part affected	Steering:gear Box:shaft Sector
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	Yes
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On some Sprinter vans, the shaft that connects the steering wheel to the steering gear can come loose and disconnect without warning. If that happens while driving, the driver could suddenly lose the ability to steer the vehicle.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Stop driving the vehicle and contact a dealer, or call Daimler Vans customer service at 1-800-367-6372.
3. The dealer will inspect and tighten or adjust the steering shaft bolts free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V070000. More in how recalls work.

Affected vehicles (1)

2019 Mercedes-Benz Sprinter (VS30)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Steering Recalls Cover Loose Connections and Lost Assist · all 8 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter (VS30) recalls

Feb 17, 2023Mercedes-Benz Sprinter Blower Wiring May Overheatcritical
Nov 3, 2021Mercedes-Benz Sprinter built with wrong-size front brake discshigh
May 17, 2021Mercedes-Benz Sprinter Camper Stability Control Software Issuehigh
Apr 6, 2021Mercedes-Benz Sprinter Steering Hoses May Leak Fluidhigh
Apr 5, 2021Mercedes-Benz Sprinter VIN does not match its labelsmedium
Dec 8, 2020Mercedes-Benz Sprinter owner's manual may be inaccurate or incompletelow

All 15 Sprinter (VS30) recalls

Official notice

Component: STEERING:GEAR BOX:SHAFT SECTOR
Summary: Daimler Vans USA, LLC (Daimler Vans) is recalling certain 2019 Mercedes-Benz Sprinter VS30 vehicles. The steering shaft that connects to the steering gear may disconnect without warning.
Safety risk: The steering shaft disconnecting from the steering gear can cause a sudden loss of steering control, increasing risk of a crash.
Remedy: Daimler Vans will notify owners, advising them to stop driving the vehicle immediately. Dealers will inspect the bolts connecting the steering shaft to the steering gear, fully tightening and/or adjusting them, as necessary, free of charge. The recall began February 15, 2019. Owners may contact Daimler Van's customer service at 1-800-367-6372. Daimler Van's number for this recall is 2019010006.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.