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Mercedes-Benz Sprinter van steering can disconnect without warning

NHTSA campaign 19V070000 · Reported 2019-01-31 · Daimler Vans USA, LLC

critical How serious is it? About this label

Very serious — steering can be lost suddenly and without warning, so stop driving the van immediately until it is fixed.

⚠ NHTSA advises not driving this vehicle until it is repaired. See all such recalls.

What's wrong, in plain English

The shaft that connects your steering wheel to the steering gear can come apart with no warning at all. If that happens while you are driving, you suddenly cannot steer the van. The problem traces to bolts that may not be tightened correctly. Mercedes-Benz is telling owners to stop driving these vans immediately. A dealer will check the bolts holding the steering shaft to the steering gear and tighten or adjust them at no cost.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Sprinter is included.
2. Stop driving it now and arrange towing to a Mercedes-Benz or Daimler Vans dealer.
3. Contact the dealer or Daimler Vans customer service at 1-800-367-6372 (recall 2019010006) for the free bolt inspection and tightening.

Affected vehicles (1)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STEERING:GEAR BOX:SHAFT SECTOR
Summary
Daimler Vans USA, LLC (Daimler Vans) is recalling certain 2019 Mercedes-Benz Sprinter VS30 vehicles. The steering shaft that connects to the steering gear may disconnect without warning.
Safety risk
The steering shaft disconnecting from the steering gear can cause a sudden loss of steering control, increasing risk of a crash.
Remedy
Daimler Vans will notify owners, advising them to stop driving the vehicle immediately. Dealers will inspect the bolts connecting the steering shaft to the steering gear, fully tightening and/or adjusting them, as necessary, free of charge. The recall began February 15, 2019. Owners may contact Daimler Van's customer service at 1-800-367-6372. Daimler Van's number for this recall is 2019010006.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.