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Mercedes-Benz and Freightliner Sprinter vans: fan wiring fire risk

NHTSA campaign 23V100000 · Reported 2023-02-17 · Daimler Vans USA, LLC

critical How serious is it? About this label

Serious: there is a fire risk, and the notice tells you to limit how you use the heater and air conditioning while you keep driving, so get this repaired promptly.

What's wrong, in plain English

The electrical circuit that runs the heating and air conditioning blower fan in these Sprinter vans may not be strong enough for the job. That can let the wiring for the fan get too hot, and overheated wiring can start a fire. Until the van is fixed, run the front blower only in manual mode while the engine is on, and stay off the maximum fan speed and the coldest and hottest temperature settings. Dealers move and replace the fuse and wiring free.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your van is part of recall 23V100000.
2. Until the repair is done, use the front blower only in manual mode with the engine running, and avoid the highest fan speed and the lowest and highest temperature settings.
3. Contact your Sprinter dealer, or DVUSA customer service at 1-877-762-8267 (recall number 8297010), for the free fuse and wiring repair.

Affected vehicles (2)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Safety risk
A wiring harness that overheats increases the risk of a fire.
Remedy
Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters were mailed June 26, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 8297010.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.