Home › Mercedes-Benz › Sprinter (VS30) › 21V360000

Mercedes-Benz Sprinter Camper Stability Control Software Issue

NHTSA campaign 21V360000 · Reported May 17, 2021 · Daimler Vans USA, LLC

high How serious is it? About this label

If the stability system doesn't respond as intended, it can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V360000
Reported to NHTSA	May 17, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Electronic Stability Control (esc):control Module:software
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On Sprinter vans built with the camper upfit option, the electronic stability control software was not updated to account for the vehicle's higher center of gravity. As a result, the stability system may not respond as intended in certain driving situations.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a dealer, or call DVUSA customer service at 1-877-762-8267.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V360000. More in how recalls work.

Affected vehicles (1)

2019 Mercedes-Benz Sprinter (VS30)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Stability Control Recalls: Sprinter Camper and G-Class Problems · all 3 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter (VS30) recalls

Feb 17, 2023Mercedes-Benz Sprinter Blower Wiring May Overheatcritical
Nov 3, 2021Mercedes-Benz Sprinter built with wrong-size front brake discshigh
Apr 6, 2021Mercedes-Benz Sprinter Steering Hoses May Leak Fluidhigh
Apr 5, 2021Mercedes-Benz Sprinter VIN does not match its labelsmedium
Dec 8, 2020Mercedes-Benz Sprinter owner's manual may be inaccurate or incompletelow
Aug 4, 2020Mercedes-Benz Sprinter Fuel Pump May Leak Fuelhigh

All 15 Sprinter (VS30) recalls

Official notice

Component: ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter vehicles equipped with the camper upfit option. The Electronic Stability Control (ESP) software was not updated for vehicles with a higher center of gravity.
Safety risk: The ESP may not respond as intended during certain driving scenarios, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed on July 2, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HOLAPLI.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.