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Mercedes-Benz Sprinter owner's manual may be inaccurate or incomplete
low How serious is it? About this label
If the operator relies on the wrong or missing information, the van could be operated improperly, which could increase the risk of a crash or injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 20V756000 |
|---|---|
| Reported to NHTSA | Dec 8, 2020 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Equipment:other:owners/service/other Manual |
| Vehicles covered | 3 model/year combinations, model years 2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
These Mercedes-Benz Sprinter vans may have been delivered with an owner's manual, both the printed book and the digital version in the vehicle, that is inaccurate, incomplete, or both. The manual is what tells you how the van's features work and gives other safety information, so some of what it says about operating the vehicle may be wrong or missing. A dealer will hand over an updated printed manual and update the software for the digital one.
What you should do
2. Contact a dealer to get the replacement printed manual and the digital manual update, or call DVUSA customer service at 1-877-762-8267.
3. The replacement and update are free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V756000. More in how recalls work.
Affected vehicles (3)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Equipment Recalls Involving Sprinter Manuals, Labels, and Cargo Rails · all 7 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter 4500 recalls
- Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
- Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
- Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
- Safety risk
- If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
- Remedy
- DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.