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Mercedes Sprinter van has mismatched identification numbers

NHTSA campaign 21V237000 · Reported 2021-04-05 · Daimler Vans USA, LLC

The consumer may not receive information about open safety-recall campaigns, increasing the risk of injury, a crash, or fire. The notice does not tell owners to stop driving.

What's wrong, in plain English

Just one 2019 Mercedes-Benz Sprinter van is affected. The vehicle identification number, the code that identifies your exact van, does not match in all the places it appears: the dashboard, the certification label, and the van's body. Because those numbers disagree, the owner might not be notified about future safety recalls on this van, so a real problem could go unrepaired. A dealer will correct the number on the dashboard and on the certification label.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your van is the one covered by recall 21V237000 (recall number VS3VINCHA).
2. Call Daimler Vans USA customer service at 1-877-762-8267 or your Sprinter dealer to arrange the label correction.
3. Have the dealer replace the dashboard and certification label numbers, free of charge.

Affected vehicles (1)

2019 Mercedes-Benz Sprinter (VS30)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Are Mercedes-Benz label and owner's manual recalls a real safety risk? · all 7 Mercedes-Benz recalls in this area

Official notice

Component: EQUIPMENT:OTHER:LABELS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes Benz Sprinter vehicle. The VIN number listed on the vehicle's dash board, certification label, and body-in-white do not match. As such, this vehicle fails to comply with the requirements of 49 CFR Part 567, "Certification."
Safety risk: The consumer may not receive information about open safety-recall campaigns, increasing the risk of injury, a crash, or fire.
Remedy: DVUSA will notify the owner, and a dealer will replace the VIN listed on the vehicle's dash board and certification label, free of charge. The recall began May 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VINCHA.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.