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Mercedes-Benz Sprinter VIN does not match its labels

NHTSA campaign 21V237000 · Reported Apr 5, 2021 · Daimler Vans USA, LLC

medium How serious is it? About this label

If the owner does not get information about open safety recall campaigns, the notice says that increases the risk of injury, a crash, or fire. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V237000
Reported to NHTSA	Apr 5, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Equipment:other:labels
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans USA is recalling one Mercedes-Benz Sprinter van. The vehicle identification number shown on the dashboard, on the certification label, and on the vehicle body are not the same. Because of that mismatch, the van does not meet the federal certification rule. That number is how a vehicle is identified, so the owner may not receive information about open safety recalls. A dealer will replace the number on the dashboard and on the certification label, free of charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your vehicle is covered.
2. Contact a dealer, or DVUSA customer service at 1-877-762-8267, to arrange the label replacement (the recall number is VS3VINCHA).
3. The work is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V237000. More in how recalls work.

Affected vehicles (1)

2019 Mercedes-Benz Sprinter (VS30)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Equipment Recalls Involving Sprinter Manuals, Labels, and Cargo Rails · all 7 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter (VS30) recalls

Feb 17, 2023Mercedes-Benz Sprinter Blower Wiring May Overheatcritical
Nov 3, 2021Mercedes-Benz Sprinter built with wrong-size front brake discshigh
May 17, 2021Mercedes-Benz Sprinter Camper Stability Control Software Issuehigh
Apr 6, 2021Mercedes-Benz Sprinter Steering Hoses May Leak Fluidhigh
Dec 8, 2020Mercedes-Benz Sprinter owner's manual may be inaccurate or incompletelow
Aug 4, 2020Mercedes-Benz Sprinter Fuel Pump May Leak Fuelhigh

All 15 Sprinter (VS30) recalls

Official notice

Component: EQUIPMENT:OTHER:LABELS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes Benz Sprinter vehicle. The VIN number listed on the vehicle's dash board, certification label, and body-in-white do not match. As such, this vehicle fails to comply with the requirements of 49 CFR Part 567, "Certification."
Safety risk: The consumer may not receive information about open safety-recall campaigns, increasing the risk of injury, a crash, or fire.
Remedy: DVUSA will notify the owner, and a dealer will replace the VIN listed on the vehicle's dash board and certification label, free of charge. The recall began May 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VINCHA.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.