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Mercedes-Benz Sprinter and Metris vans skipped final safety inspection

NHTSA campaign 19V222000 · Reported 2019-03-20 · Daimler Vans USA, LLC

high How serious is it? About this label

Because a loose safety part could go unnoticed and lead to a crash or injury, this is worth getting inspected soon, though the notice does not tell owners to stop driving.

What's wrong, in plain English

These vans were put back together at the plant and then shipped out without the final quality check. That check is where someone goes over the safety-related parts and bolted connections to make sure everything is properly assembled and tight. Because it was skipped, nobody knows whether something on your van is loose. Mercedes cannot point to one specific part — the concern is that any safety part might not have been verified.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your van was affected.
2. Schedule the inspection with a Mercedes-Benz dealer, or call Daimler Vans USA at 1-877-762-8267 and give recall number VSX566ZP25.
3. The dealer performs the missing final quality inspection free of charge; the recall opened May 17, 2019.

Affected vehicles (3)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
UNKNOWN OR OTHER
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Safety risk
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.