Home › Mercedes-Benz › Sprinter 3500 › 19V222000

Some Sprinter and Metris vans skipped final safety check

NHTSA campaign 19V222000 · Reported Mar 20, 2019 · Daimler Vans USA, LLC

medium How serious is it? About this label

Loose or unsecured safety-related parts increase the risk of a crash and injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V222000
Reported to NHTSA	Mar 20, 2019
Manufacturer	Daimler Vans USA, LLC
Part affected	Unknown OR Other
Vehicles covered	3 model/year combinations, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain Mercedes-Benz Sprinter and Metris vans left the reassembly plant without a final quality inspection of safety-related parts and bolted connections. Because this inspection was not done, there could be parts or bolts on these vans that are loose or not properly secured, and this may not have been caught before the vehicle was delivered to its owner.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is included in this recall.
2. Contact Daimler Vans USA customer service at 1-877-762-8267, or your dealer, to schedule the inspection.
3. The dealer will complete the final quality inspection at no cost to you.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V222000. More in how recalls work.

Affected vehicles (3)

2018 Mercedes-Benz Metris
2018 Mercedes-Benz Sprinter 2500
2018 Mercedes-Benz Sprinter 3500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Mercedes-Benz Sprinter 3500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 31 Sprinter 3500 recalls

Official notice

Component: UNKNOWN OR OTHER
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Safety risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.