31 recalls covering model years 2018, 2020. To check whether your vehicle is affected, look up your 17-character VIN at nhtsa.gov/recalls — a recall may apply only to some vehicles of a given year.
Reported 2024-12-13 · Campaign 24V930000 · Model years: 2020
Daimler Vans is recalling certain 2019-2022 Mercedes-Benz Sprinter vans. The lit display behind the steering wheel, the one showing your speed, gauges and warning lights, may not dim when you adjust it, so in some lighting it stays too bright. A glaring display can make it hard to read safety information while you drive. The vans also fail a federal rule for controls and displays. Dealers will fix it with a free software update.
Reported 2023-12-21 · Campaign 23V876000 · Model years: 2020
On some 2019-2023 Mercedes-Benz and 2019-2021 Freightliner Sprinter vans, bolts are missing from the partition wall — the divider between the front seats and the cargo area behind them. Without all of its bolts, the wall is not held firmly in place and could break loose in a crash and injure people up front. A dealer will look at the partition and install whatever bolts are missing, at no charge to the owner.
Reported 2023-12-21 · Campaign 23V874000 · Model years: 2020
On certain 2020 Sprinter vans, the connection between the driveshaft bearing and the crossmember that holds it can work loose. The driveshaft is the spinning bar under the van that sends power to the rear wheels. If that mount loosens, the van can become harder to control. In a crash, the loose driveshaft could also hit and puncture the fuel tank, letting fuel leak out and raising the chance of a fire.
Reported 2023-12-21 · Campaign 23V875000 · Model years: 2020
Some 2019-2021 Mercedes-Benz and Freightliner Sprinter vans left the factory without reinforcement fasteners in the long frame rails that run the length of the van. Those fasteners help hold the structure together and also help anchor the third-row seat. Without them the van is less stable on the road, and in a crash the third-row seat mounts can pull loose and hurt whoever is sitting there. A dealer inspects and repairs the frame for free.
Reported 2023-03-24 · Campaign 23V204000 · Model years: 2020
When you start the van, the display behind the steering wheel — the one with the speedometer, fuel gauge and warning lights — may come up completely blank. The problem is in the software that runs that display. With a blank panel you cannot see how fast you are going, how much fuel is left, or any warning message the van is trying to show you. A dealer reloads the instrument display software, and the repair costs you nothing.
Reported 2022-10-21 · Campaign 22V796000 · Model years: 2020
Certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vans with a manual parking brake and the 7-speed automatic transmission have a part that can wear out. A small guide bushing on the parking pawl, the piece inside the transmission that locks the wheels when you shift into Park, can fatigue. When that happens, Park may not actually hold the van, and it can roll away on its own after you park it, which increases the risk of a crash.
Reported 2022-05-20 · Campaign 22V360000 · Model years: 2020
Your van has a built-in feature that can call an emergency call center for help. A software mistake on the SIM card inside the van's communication unit can keep it from connecting to the mobile network, which shuts that emergency calling feature off. The van itself drives normally. But if you are in a crash or another emergency, the van may not be able to place that call, so help could take longer to arrive.
Reported 2022-04-27 · Campaign 22V281000 · Model years: 2020
A software error can keep the backup camera from putting its picture on the screen. When the image does not come up, you lose your view of what is behind the van, which makes backing into someone or something more likely. Because of this, these vans do not meet the federal rear visibility rule. The fix is a software update for the rearview camera that a dealer installs, and it costs you nothing.
Reported 2021-12-15 · Campaign 21V972000 · Model years: 2020
A software glitch in the van's park lock means putting the shifter in 'P' may not actually hold the van still. If you don't also set the parking brake, the van can move on its own after you shift into Park and step away. The repair is a free software update to the control unit that manages the stability system. Until that is done, always set the parking brake when you park.
Reported 2021-06-02 · Campaign 21V410000 · Model years: 2020
Some Sprinter vans built with swivel front seats may have the seat wiring routed the wrong way. When the seat turns, the wires can get pinched or jammed in the seat frame and damaged. Those wires run to the side airbag built into the seat. If they are damaged, that airbag may go off when it should not, or fail to go off in a crash. A dealer moves the wiring clip to the correct spot at no charge.
Reported 2021-06-02 · Campaign 21V411000 · Model years: 2020
The software that runs the dashboard touchscreen can leave the screen black or make it restart after the van is started. When that happens, the backup camera picture may not appear, so the driver cannot see what is behind the van while reversing. Certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vans are covered. The fix is a free software update, done either at a dealer or sent to the van over the air.
Reported 2021-05-17 · Campaign 21V359000 · Model years: 2020
On these Mercedes-Benz Sprinter vans, the screws that hold the front door hinges to the van may not have been tightened enough. Loose screws can let the door shift, changing the gap between the door and the body of the van. If the van is in a crash, a door that does not sit correctly may not protect the people inside as well as it should. A dealer will check every one of those screws and tighten them as needed, free.
Reported 2021-04-06 · Campaign 21V241000 · Model years: 2020
A hose that carries fluid back from the power steering system may come loose and let the fluid leak out. Without that fluid, the steering can suddenly become very heavy while you are driving. The van still steers, but it takes far more muscle than you expect, and a sudden change like that can make you lose control. A dealer will install a screw-type clamp to hold the hose in place, at no cost.
Reported 2021-04-05 · Campaign 21V235000 · Model years: 2020
The information screen in the dashboard cluster may not dim the way it should, so in some lighting it stays far brighter than it ought to be. Because the brightness cannot be adjusted, the vehicle does not meet the federal rule about controls and displays. A screen that glares can make it harder to see the road, especially at night. A dealer will load updated software into the instrument cluster free of charge.
Reported 2021-03-10 · Campaign 21V152000 · Model years: 2020
A small washer and bolt that hold the brake pedal to its mounting block can work loose and fall off. When that happens, the brake lights can stay lit all the time, even when you are not pressing the brake pedal. Drivers behind you then have no way to tell when you are actually slowing down or stopping. Dealers will add an extra retaining ring at the pedal mounting bracket to hold everything in place, at no charge.
Reported 2021-03-10 · Campaign 21V153000 · Model years: 2020
Vans ordered with the optional power sliding door may have the wrong type of backup lock installed for that door. Because of this, the vans do not meet a federal safety rule meant to keep people from being thrown out of a vehicle. In a crash, the sliding door could move open farther than it is supposed to, so people inside are more likely to be injured. The dealer's fix converts the power sliding door to a manual one, free of charge.
Reported 2021-02-17 · Campaign 21V077000 · Model years: 2020
When you shift into reverse, the backup camera picture may take longer than two seconds to appear on the screen. The picture can also be covered up by the emergency call pop-up window if that system switches on while you are backing up. Either way, you cannot see what is behind the van at the moment you need to. Federal rules require the view to appear quickly and stay visible.
Reported 2021-02-05 · Campaign 21V055000 · Model years: 2020
These vans have an automatic emergency call system that dials for help after a crash and tells responders where you are. A software problem in the van's communication unit can send the wrong location. If you crash and cannot call for help yourself, ambulances and police could be sent to the wrong place, delaying the help you need. Everything else about the van works normally. A dealer will load corrected software at no cost.
Reported 2021-02-03 · Campaign 21V042000 · Model years: 2018
On these Sprinter vans that were built out into campers or RVs, the electronic stability control system can stop working. Stability control is the feature that senses when the van is starting to slide or spin and automatically brakes individual wheels to help keep you on your intended path. The trouble traces back to a rear wheel speed sensor that feeds information to the system. Dealers will replace that sensor with a tougher version at no cost to you.
Reported 2020-12-21 · Campaign 20V802000 · Model years: 2020
On some 2019-2020 Mercedes-Benz and Freightliner Sprinter vans with electric parking brakes, the rear brake calipers can leak brake fluid into the parking brake housing. Once fluid escapes, air gets into the brake lines. Air squishes when you press the pedal, so the pedal can sink much farther toward the floor than normal before the van slows down. The dealer will replace the rear brake calipers at no cost to you.
Reported 2020-10-28 · Campaign 20V663000 · Model years: 2018, 2020
The hose that returns fluid to the power steering system can come loose where it connects, letting steering fluid leak out. If that happens you can suddenly lose power steering assist, which makes the wheel very hard to turn with little warning. The leaking fluid can also spill onto the road and make it slippery for you and for other drivers. A dealer will check the return line connections and fix them as needed, free of charge.
Reported 2020-10-14 · Campaign 20V631000 · Model years: 2020
The rubber brake hoses that carry brake fluid to the front and rear wheels may have been damaged on the outside while the van was being built. Over time a damaged hose can start to leak. Losing brake fluid weakens your brakes and can make the van pull to one side or feel unstable when you stop, which could cause a crash. A dealer will look at all the hoses and replace any that are damaged.
Reported 2020-09-29 · Campaign 20V595000 · Model years: 2020
The clamps that hold the fuel lines in place on these 2019-2020 Sprinter vans can work themselves loose over time. If a clamp loosens, gasoline can leak out of the line. Leaking fuel around a hot engine is what makes this dangerous, because it can catch fire. Mercedes sent owners an early warning letter in November 2020, and the actual repair became available in January 2021. A dealer will check every fuel hose clamp and tighten or replace parts as needed.
Reported 2020-03-18 · Campaign 20V155000 · Model years: 2018
On certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vans, the label on the spare tire lists the top speed as 55 kilometers per hour instead of 34 miles per hour. A driver who reads that number as 55 mph could drive far faster than the spare tire is built to handle. A dealer will swap in a corrected label that shows the speed in miles per hour. If you are driving on the spare right now, keep your speed at or below 34 mph.
Reported 2020-03-18 · Campaign 20V156000 · Model years: 2018
On certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vans, the label that tells you the top safe speed for the spare tire was never stuck onto the spare wheel. Without it, a driver using the spare has no reminder of the speed limit for that tire and could drive too fast for it, which can make the tire fail. A dealer will attach the correct speed-limit label to the spare wheel, at no cost to you.
Reported 2019-10-02 · Campaign 19V695000 · Model years: 2018
The airbag system in these vans may not have been activated after the van was built. If it was left switched off, the airbags simply will not go off in a crash, and the van does not meet the federal rule for crash protection. Nothing about the way the van drives or looks will tell you whether yours is affected. A dealer will check whether the airbag system is active and turn it on if it is not, at no cost.
Reported 2019-10-02 · Campaign 19V693000 · Model years: 2018
These vans left the plant without the final quality check that makes sure safety-related parts and bolts were properly installed and tightened. Because that inspection was skipped, nobody knows for certain whether something is loose. A loose safety part could fail while you are driving and lead to a crash or injury. Mercedes will have these vans brought back to the reassembly plant for a full inspection, and anything found wrong will be corrected free of charge.
Reported 2019-09-18 · Campaign 19V665000 · Model years: 2018
On certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vans, the screw holding the upper hood catch may not have been tightened enough at the factory. Because of that, speed, wind, and rough roads can cause the hood to pop open while you are driving, which blocks your view of the road ahead. A dealer will check that screw connection and tighten it if needed, at no cost to you. This repair has been available since November 2019.
Reported 2019-07-02 · Campaign 19V507000 · Model years: 2018
Some Sprinter vans left the factory with the wrong glass in the rear side windows — plain single-pane safety glass instead of laminated glass, which has a thin clear plastic layer bonded inside it. Laminated glass holds together when it breaks and helps keep people inside the van. With the wrong glass, people riding in the back are more likely to be thrown out of the van in a hard side impact or a rollover. Dealers install the correct glass for free.
Reported 2019-03-20 · Campaign 19V222000 · Model years: 2018
These vans were put back together at the plant and then shipped out without the final quality check. That check is where someone goes over the safety-related parts and bolted connections to make sure everything is properly assembled and tight. Because it was skipped, nobody knows whether something on your van is loose. Mercedes cannot point to one specific part — the concern is that any safety part might not have been verified.
Reported 2018-10-24 · Campaign 18V743000 · Model years: 2018
The door latches on the right side of these vans may have been built with the wrong parts inside. When the doors are unlocked with the power locks, the right-side doors may not open at all — not from inside the van and not from outside. Day to day this is an inconvenience, but after a crash it can keep people from getting out on that side.
Mercedes-Benz problem guides that cover the Sprinter 3500