Chrysler Pacifica loose battery connection may cause stalling

NHTSA campaign 19V348000 · Reported 2019-05-09 · Chrysler (FCA US LLC)

high How serious is it? About this label

Losing steering assist or stalling in traffic can cause a crash; the notice does not tell owners to stop driving, but get this checked promptly.

What's wrong, in plain English

On Pacificas with the system that shuts the engine off at stoplights, the battery's ground connection may be loose. A loose connection can cut electrical power on and off, so you may suddenly lose power steering assist, meaning the wheel becomes much harder to turn, or the engine may stall while you are driving. A dealer will inspect the connection, clean the contact surfaces if needed, and put it back together properly and tightly.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included. 2. Call your Chrysler dealer, or Chrysler customer service at 1-800-853-1403 (recall V53), to schedule the inspection. 3. Have the repair done free of charge.

Affected vehicles (2)

2018 Chrysler Pacifica
2019 Chrysler Pacifica

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chrysler electrical recalls: hybrid fires, sudden stalling and cruise control · all 9 Chrysler recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Summary: Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Safety risk: A loss of power steering assist or a stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.