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Backup camera monitors may show reversed image

NHTSA campaign 19V428000 · Reported Jun 11, 2019 · Unicell Body Company Inc.

medium How serious is it? About this label

A reversed camera image could cause the driver to steer the wrong way to avoid something behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V428000
Reported to NHTSA	Jun 11, 2019
Manufacturer	Unicell Body Company Inc.
Part affected	Equipment
Vehicles covered	2 model/year combinations, model years 2018–2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain vehicles equipped with these aftermarket monitors for the back-up camera may reset to factory default settings, which can cause the camera image to display reversed left-to-right.

What you should do

Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
Contact ASA Electronics (1-800-384-4400) or Unicell (1-716-853-8628) for the free remedy.
The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V428000. More in how recalls work.

Affected vehicles (2)

2018 RAM Promaster
2019 Ford Econoline

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Equipment Recalls Cover Block Heaters, Cameras, and Labels · all 16 Ford recalls in this area
Which RAM Equipment Recalls Affect Cameras, Cooling Fans and Extinguishers? · all 4 RAM recalls in this area

Other RAM Promaster recalls

Sep 29, 2026Ram ProMaster Vans Risk Losing Power Steeringhigh
Dec 17, 2025Wheelchair Restraints in Various Vehicles May Not Lockhigh
Oct 23, 2025Ram ProMaster Radiator Fan Circuit May Overheathigh
Oct 6, 2025Ram ProMaster Electric Vehicles Can Lose Drive Powerhigh
Aug 26, 2025Ram ProMaster, Dodge Journey backup camera may failmedium
May 21, 2025Ram ProMaster Rearview Camera May Not Displayhigh

All 26 Promaster recalls

Official notice

Component: EQUIPMENT
Summary: Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
Safety risk: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy: Unicell will work with ASA Electronics to notify owners and offer a remedy, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service 1-800-384-4400 or Unicell at 1-716-853-8628.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.