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Ford Econoline and Ram ProMaster backup camera image reversed

NHTSA campaign 19V428000 · Reported 2019-06-11 · Unicell Body Company Inc.

medium How serious is it? About this label

The notice does not tell owners to park the vehicle, but a reversed image can make you turn the wrong way while reversing and cause a crash, so rely on your mirrors and a spotter until it is repaired.

What's wrong, in plain English

These work vans and trucks have an add-on backup camera screen that can reset itself to factory settings. When that happens, the picture flips left to right, like a mirror image. Something that appears on the right side of the screen is really on your left. Backing up, you could steer the wrong way to avoid a person or object behind you. The company that installed the screens will notify owners and provide a free fix.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected. 2. Call ASA Electronics at 1-800-384-4400 or Unicell at 1-716-853-8628 to arrange the remedy. 3. Have the monitor corrected; there is no charge to you.

Affected vehicles (2)

2018 RAM Promaster
2019 Ford Econoline

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Should I worry about Ford block heater and backup camera recalls? · all 15 Ford recalls in this area
Ram equipment recalls: ProMaster cooling fans, extinguishers, cameras and labels · all 4 RAM recalls in this area

Official notice

Component: EQUIPMENT
Summary: Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
Safety risk: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy: Unicell will work with ASA Electronics to notify owners and offer a remedy, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service 1-800-384-4400 or Unicell at 1-716-853-8628.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.