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Audi e-tron battery can take on moisture and catch fire

NHTSA campaign 19V434000 · Reported 2019-06-10 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

Moisture in the high-voltage system can cause a short-circuit, increasing the risk of fire. If warning lights appear along with the message "Electrical system: fault," immediately stop driving the vehicle, park outdoors away from structures, do not charge the vehicle, and contact Audi Roadside Assistance at 1-800-411-9988 to have the vehicle towed. The notice does not tell owners to stop driving.

What's wrong, in plain English

A faulty seal on the charging socket can let moisture get into the big high-voltage battery that powers the car. Water inside that system can cause a short circuit, and that can start a fire. If warning lights come on along with the message "Electrical system: fault," stop driving right away, park outdoors away from buildings, do not plug the car in, and call Audi Roadside Assistance at 1-800-411-9988 for a tow. Dealers replace the seal and any damaged parts free.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your e-tron is covered. 2. Contact an Audi dealer or Audi customer service at 1-800-253-2834 (recall 93E8) to book the free seal replacement and inspection. 3. If the fault warning ever appears, stop, park outdoors away from buildings, do not charge, and call Audi Roadside Assistance at 1-800-411-9988 for a tow.

Affected vehicles (1)

2019 Audi E-TRON

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi electrical recalls: battery fire risk and sudden power loss · all 15 Audi recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi e-tron vehicles. Moisture can enter the high-voltage battery system through a faulty seal on the charging socket.
Safety risk: Moisture in the high-voltage system can cause a short-circuit, increasing the risk of fire. If warning lights appear along with the message "Electrical system: fault," immediately stop driving the vehicle, park outdoors away from structures, do not charge the vehicle, and contact Audi Roadside Assistance at 1-800-411-9988 to have the vehicle towed.
Remedy: Audi will notify owners, and dealers will install a new seal and, as necessary, replace the affected system components, free of charge. The recall began September 6, 2019. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 93E8.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.