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Audi e-tron battery may let moisture in, fire risk

NHTSA campaign 19V434000 · Reported Jun 10, 2019 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

Moisture inside the high voltage system can cause a short circuit, which the notice says increases the risk of fire. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V434000
Reported to NHTSA	Jun 10, 2019
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Electrical System:propulsion System:traction Battery
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Volkswagen's Audi brand is recalling certain 2019 Audi e-tron vehicles. A faulty seal on the charging socket can let moisture get into the high voltage battery system. Audi says that if warning lights appear along with the message "Electrical system: fault," owners should immediately stop driving, park outdoors away from buildings, and not charge the vehicle. Dealers will install a new seal and, if needed, replace affected parts of the system at no cost to the owner.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. If warning lights appear along with the message "Electrical system: fault," immediately stop driving, park outdoors away from structures, do not charge the vehicle, and call Audi Roadside Assistance at 1-800-411-9988 to have it towed.
3. Contact an Audi dealer for the repair, or call Audi customer service at 1-800-253-2834 (recall number 93E8); the repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V434000. More in how recalls work.

Affected vehicles (1)

2019 Audi E-TRON

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi Electrical System Recalls Include Battery Fires and Power Loss · all 16 Audi recalls in this area

Other Audi E-TRON recalls

Dec 19, 2025Audi rearview camera may fail to show imagemedium
Aug 19, 2024Audi E-Tron Brake Pedal May Detachcritical
Dec 20, 2023Audi E-Tron High-Voltage Battery May Overheatcritical
Dec 13, 2023Audi portable charging cables can overheat and cause firecritical
Oct 26, 2022Audi Rearview Camera Display May Stop Workingmedium
Oct 5, 2022Audi backup camera screen may go blank in reversemedium

All 11 E-TRON recalls

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi e-tron vehicles. Moisture can enter the high-voltage battery system through a faulty seal on the charging socket.
Safety risk: Moisture in the high-voltage system can cause a short-circuit, increasing the risk of fire. If warning lights appear along with the message "Electrical system: fault," immediately stop driving the vehicle, park outdoors away from structures, do not charge the vehicle, and contact Audi Roadside Assistance at 1-800-411-9988 to have the vehicle towed.
Remedy: Audi will notify owners, and dealers will install a new seal and, as necessary, replace the affected system components, free of charge. The recall began September 6, 2019. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 93E8.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.