Audi A6 Allroad and E-Tron backup camera blank

NHTSA campaign 22V806000 · Reported 2022-10-26 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

Moderate — the vehicle drives normally, but a blank backup camera reduces what you can see behind you and raises the risk of a crash while backing up.

What's wrong, in plain English

The main unit that runs the screen in the dashboard can be damaged inside when you shut the car off. The next time you start the car, the backup camera picture may not appear on the screen. Federal rules require a working rear view image, so these vehicles no longer meet that standard. Without the camera you cannot see small children, pets, or objects directly behind the vehicle when reversing. Dealers replace the unit at no charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls under campaign 22V806000 (Audi recall 91Ei).
2. Contact an Audi dealer for an appointment, or call Audi customer service at 1-800-253-2834.
3. Until it is fixed, check behind the vehicle before reversing; the replacement unit is free.

Affected vehicles (2)

2021 Audi A6 Allroad
2021 Audi E-TRON

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the infotainment main unit, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 91Ei.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.