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Audi E-Tron High-Voltage Battery May Overheat

NHTSA campaign 23V867000 · Reported Dec 20, 2023 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

A battery that overheats increases the risk of a fire. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V867000
Reported to NHTSA	Dec 20, 2023
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Electrical System:propulsion System:traction Battery Thermal:management:software
Vehicles covered	3 model/year combinations, model years 2019–2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Audi E-Tron vehicles have a high-voltage battery that may overheat. Dealers will install onboard software that keeps an eye on how well the battery modules are performing. If a module is found to have a problem, dealers will replace it. This applies to the E-Tron Sportback Quattro and E-Tron Quattro models covered by this recall, and the work will not cost owners anything. Audi has already begun mailing notification letters to owners about this issue.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact an Audi dealer, or call Audi customer service at 1-800-253-2834.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V867000. More in how recalls work.

Affected vehicles (3)

2019 Audi E-TRON
2020 Audi E-TRON
2021 Audi E-TRON

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi Electrical System Recalls Include Battery Fires and Power Loss · all 16 Audi recalls in this area

Other Audi E-TRON recalls

Dec 19, 2025Audi rearview camera may fail to show imagemedium
Aug 19, 2024Audi E-Tron Brake Pedal May Detachcritical
Dec 13, 2023Audi portable charging cables can overheat and cause firecritical
Oct 26, 2022Audi Rearview Camera Display May Stop Workingmedium
Oct 5, 2022Audi backup camera screen may go blank in reversemedium
Sep 13, 2021Audi E-Tron Brake Booster Corrosion Issuehigh

All 11 E-TRON recalls

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 E-Tron Sportback Quattro and 2019-2022 E-Tron Quattro vehicles. Certain high-voltage battery modules may overheat.
Safety risk: A high-voltage battery that overheats increases the risk of a fire.
Remedy: Dealers will install onboard diagnostic software to monitor battery module performance, and replace affected battery modules where necessary, free of charge. Owner notification letters were mailed April 3, 2025. Owners may contact Audi customer at 1-800-253-2834. Audi's numbers for this recall are 93U9 and 93V2.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.