11 recalls covering model years 2019, 2020, 2021. To check whether your vehicle is affected, look up your 17-character VIN at nhtsa.gov/recalls — a recall may apply only to some vehicles of a given year.
A software problem can keep the backup camera picture from showing up on the dashboard screen when you shift into reverse. Without that image, you cannot see what is directly behind the car — a person or an object — so you are more likely to hit something while backing up. Audi says the vehicles do not meet the federal rear visibility rule. The dealer will update the software for free.
The fastener that joins the brake pedal to the brake booster, the part that passes your foot pressure on to the brakes, may have been put together wrong at the factory. If it lets go, the pedal comes away from the booster and you can lose braking. That can happen suddenly while you are driving. A dealer will inspect the brake booster and repair it at no cost. Audi mailed owner letters in October and November 2024.
Some of the modules inside the large high-voltage battery pack can get too hot. A battery that overheats can catch fire. Audi's fix is to install onboard software that keeps watch on how each battery module is performing so a problem can be caught, and to replace any modules that turn out to be affected. Owner letters went out in April 2025, so the repair is available now at no cost to you.
These Audis came with a portable charging cable that plugs into a 220/240-volt outlet, the kind used for a large appliance. At the 100% charge setting, the cable can draw more electricity than some home outlets can handle, and the outlet or the cable can get dangerously hot. Overheating like this can start a fire. Audi says to stop using that cable for now and charge with the 110-volt cable or at a public charging station until you receive a free replacement.
The main unit that runs the screen in the dashboard can be damaged inside when you shut the car off. The next time you start the car, the backup camera picture may not appear on the screen. Federal rules require a working rear view image, so these vehicles no longer meet that standard. Without the camera you cannot see small children, pets, or objects directly behind the vehicle when reversing. Dealers replace the unit at no charge.
A software problem in the infotainment system can leave the screen blank or black when you shift into reverse, instead of showing the view from the backup camera. With no picture, you cannot see a person, a child, or an object directly behind the car while you are backing up, so it is much easier to hit something you never saw. The dealer fixes it by updating the infotainment software; nothing needs to be replaced.
Rust can build up inside the brake booster — the part that makes your brake pedal easier to press. If it corrodes, several systems can quit at once: power brake assist, the anti-lock brakes that keep the wheels from locking up, the stability control that helps you hold the road, and the speedometer display. The brakes still work, but the pedal gets much harder to push and the car takes longer to stop. Dealers replace the brake booster.
In these Audi and Volkswagen models, the rear seat belts have a locking feature you use to hold a child safety seat tightly in place. On these vehicles that lock can switch off too early, so the belt no longer keeps the child seat secure. A child seat that can shift or move means a child is less protected in a crash. Federal occupant protection rules are not met. Dealers will inspect the middle rear seat belts and replace them free if needed.
The pin that holds the right side of the glove box lid on its hinge may not be fastened properly. If it isn't, the trim on the glove box lid can get in the way of the knee airbag when it inflates. That airbag sits behind the dashboard and is meant to cushion the passenger's legs in a crash. An airbag that can't open the way it should leaves you less protected, so injuries in a crash could be worse.
A part inside the braking system — a rotor attached to a shaft — was not welded correctly at the factory. The two pieces can come apart while you drive. If that happens, the power assist that makes the brake pedal easy to press is reduced, and the anti-lock brakes and stability control stop working. You would have to push much harder on the pedal, and the car could be harder to control in a hard stop or on a slippery road.
A faulty seal on the charging socket can let moisture get into the big high-voltage battery that powers the car. Water inside that system can cause a short circuit, and that can start a fire. If warning lights come on along with the message "Electrical system: fault," stop driving right away, park outdoors away from buildings, do not plug the car in, and call Audi Roadside Assistance at 1-800-411-9988 for a tow. Dealers replace the seal and any damaged parts free.
Complaints owners have filed with NHTSA about the Audi E-TRON. These are unverified reports; better-selling years collect more.
| Model year | Complaints | Crashes | Fires | Injuries |
|---|---|---|---|---|
| 2019 | 79 | 4 | 3 | 1 |
| 2020 | 1 | 0 | 0 | 0 |
| 2021 | 36 | 0 | 1 | 0 |
Recalls and complaint record for one model year at a time: