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Ford Transit glass roof hatch may shatter

NHTSA campaign 19V439000 · Reported 2019-06-11 · LA West Inc.

medium How serious is it? About this label

Falling glass can injure people riding in the van, but the notice does not tell owners to stop driving, so schedule the free repair promptly.

What's wrong, in plain English

These Ford Transit vans were modified by LA West to add a glass roof hatch. Heat, cold, and the shaking of normal driving can put stress on that tempered glass. Over time the stress can make the glass hatch suddenly break apart. If that happens while people are in the van, pieces of glass can fall down onto passengers below and hurt them. The hatch lid itself is the part that needs to be replaced.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your van is covered by recall 19V439000.
2. Contact LA West customer service at 1-704-498-4940 to arrange service at a dealer.
3. Have the glass hatch lid replaced, which is free of charge.

Affected vehicles (1)

2018 Ford Transit

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Which Ford trim panels, roofs and body structures are under recall? · all 18 Ford recalls in this area

Official notice

Component: STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Summary: LA West Inc. (LA West) is recalling certain 2018-2019 Ford Transit vehicles modified to be equipped with glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Safety risk: If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Remedy: LA West will notify owners, and dealers will replace the hatch lids, free of charge. The recall began July 11, 2019. Owners may contact LA West customer service at 1-704-498-4940.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.