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Ford Transit AWD: rear driveshaft bolts can come loose

NHTSA campaign 21V978000 · Reported 2021-12-16 · Ford Motor Company

high How serious is it? About this label

This is serious — losing drive power while moving, or having the van roll away while parked, can cause a crash; the notice does not tell owners to stop driving, but always set the parking brake.

What's wrong, in plain English

On certain 2020 Ford Transit vans with all-wheel drive, the bolts holding the rear driveshaft to the transfer case can work loose or get damaged. The driveshaft is the spinning shaft that sends power to the wheels, and if those bolts fail it can come apart from the transfer case. That can leave the van without drive power, or let the van roll on its own when parked if the parking brake is not set. Dealers will inspect and replace the bolts, and other parts if needed.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your van is covered. 2. Call your Ford dealer, or Ford customer service at 1-866-436-7332 (recall 21S54), to book the driveshaft inspection. 3. Have the bolts inspected and replaced, plus any other needed parts — all free of charge.

Affected vehicles (1)

2020 Ford Transit

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford transmission, driveshaft and wheel recalls: which ones are urgent? · all 55 Ford recalls in this area

Official notice

Component: POWER TRAIN:DRIVELINE:DRIVESHAFT
Summary: Ford Motor Company (Ford) is recalling certain 2020 Transit vehicles equipped with All Wheel Drive (AWD). The bolts that attach the rear driveshaft to the transfer case may become loose or damaged, which can result in separation of the driveshaft from the transfer case.
Safety risk: Driveshaft separation can result in a loss of drive power, or unintended movement while parked if the parking brake is not engaged, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the driveshaft bolts. If any loose bolts are found, the driveshaft, attachment hardware, transfer case flange kit, and seal will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S54.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.