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Mercedes-Benz Sprinter Rear Side Windows Are Wrong Glass
high How serious is it? About this label
If the vehicle is in a side-impact crash or rolls over, rear-seat occupants may be more likely to be ejected and injured. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 19V507000 |
|---|---|
| Reported to NHTSA | Jul 2, 2019 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Visibility:glass, Side/rear |
| Vehicles covered | 5 model/year combinations, model years 2018–2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some Mercedes-Benz and Freightliner Sprinter vans were built with the wrong type of glass in their rear side windows. The windows are made of a single layer of safety glass instead of the laminated safety glass they are supposed to have. In a side-impact crash or a rollover, this type of glass may not hold together and protect rear-seat occupants from being ejected from the vehicle as well as laminated glass would.
What you should do
2. Contact DVUSA customer service at 1-877-762-8267 or your Mercedes-Benz or Freightliner dealer to schedule replacement of the windows.
3. The window replacement is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V507000. More in how recalls work.
Affected vehicles (5)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Visibility Recalls Involve Sprinter Windows, Blower Wiring, and Mirrors · all 3 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter 4500 recalls
- Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
- Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
- Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- VISIBILITY:GLASS, SIDE/REAR
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
- Safety risk
- In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.