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Mercedes Sprinter vans have wrong rear side window glass

NHTSA campaign 19V507000 · Reported 2019-07-02 · Daimler Vans USA, LLC

high How serious is it? About this label

Serious for rear passengers in a crash — the notice sets no driving restrictions, but the protection those windows are supposed to provide is not there until the glass is replaced.

What's wrong, in plain English

Some Sprinter vans left the factory with the wrong glass in the rear side windows — plain single-pane safety glass instead of laminated glass, which has a thin clear plastic layer bonded inside it. Laminated glass holds together when it breaks and helps keep people inside the van. With the wrong glass, people riding in the back are more likely to be thrown out of the van in a hard side impact or a rollover. Dealers install the correct glass for free.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your van is covered. 2. Call Daimler Vans USA at 1-877-762-8267 or your Mercedes-Benz or Freightliner dealer and ask about recall VS3VERGLAS. 3. Book the free glass replacement — the repair has been available since January 2020.

Affected vehicles (5)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
VISIBILITY:GLASS, SIDE/REAR
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
Safety risk
In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.