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Mercedes-Benz Sprinter Hood May Open While Driving

NHTSA campaign 19V665000 · Reported Sep 18, 2019 · Daimler Vans USA, LLC

medium How serious is it? About this label

A hood that opens while driving can block the driver's view of the road, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V665000
Reported to NHTSA	Sep 18, 2019
Manufacturer	Daimler Vans USA, LLC
Part affected	Latches/locks/linkages:hood:latch
Vehicles covered	5 model/year combinations, model years 2018–2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On some 2018 and 2019 Mercedes-Benz and Freightliner Sprinter vans, the screw holding the upper hood catch in place may not have been tightened correctly. Because of this, factors like driving speed, wind, and road conditions could cause the hood to pop open while the van is being driven. Dealers will check the screw connection and tighten it as needed, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included. 2. Contact a Mercedes-Benz or Freightliner Sprinter dealer, or call DVUSA customer service at 1-877-762-8267. 3. The dealer will inspect and tighten the hood latch screw for free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V665000. More in how recalls work.

Affected vehicles (5)

2018 Mercedes-Benz Sprinter 1500
2018 Mercedes-Benz Sprinter 2500
2018 Mercedes-Benz Sprinter 3500
2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Door Latch and Hood Lock Problems Owners Should Know · all 7 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
Safety risk: A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.