Car Recall Tracker

Home › Mercedes-Benz › Sprinter 2500 › 19V665000

Mercedes Sprinter Hood May Fly Open While Driving

NHTSA campaign 19V665000 · Reported 2019-09-18 · Daimler Vans USA, LLC

high How serious is it? About this label

Serious: a hood flying open at speed can block your view with no warning and lead to a crash, so get this checked quickly even though the notice does not tell you to park the van.

What's wrong, in plain English

On certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vans, the screw holding the upper hood catch may not have been tightened enough at the factory. Because of that, speed, wind, and rough roads can cause the hood to pop open while you are driving, which blocks your view of the road ahead. A dealer will check that screw connection and tighten it if needed, at no cost to you. This repair has been available since November 2019.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see whether your van is affected. 2. Contact a Sprinter dealer or Daimler Vans USA at 1-877-762-8267 and reference recall VS3HAUBOSS. 3. Have the hood catch screw inspected and tightened — the repair is free.

Affected vehicles (5)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
Safety risk
A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.