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Mercedes-Benz Sprinter Door Wedge Installed Incorrectly

NHTSA campaign 19V716000 · Reported Oct 8, 2019 · Daimler Vans USA, LLC

medium How serious is it? About this label

If a vehicle with an incorrectly installed wedge is in a severe frontal crash, it may take more force to open the doors, increasing the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V716000
Reported to NHTSA	Oct 8, 2019
Manufacturer	Daimler Vans USA, LLC
Part affected	Structure:body:door
Vehicles covered	2 model/year combinations, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Mercedes-Benz and Freightliner Sprinter vans have a part called the abutting wedge, attached to the door frame to make it easier to open the door after a severe frontal crash, that may have been installed incorrectly.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a dealer to have the wedge installation inspected and corrected if needed; call 1-877-762-8267 with questions.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V716000. More in how recalls work.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Structure Recalls Involving Roof Panels and Sprinter Fasteners · all 9 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: STRUCTURE:BODY:DOOR
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Safety risk: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Remedy: DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.