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Mercedes-Benz Sprinter front doors may jam after crash

NHTSA campaign 19V716000 · Reported 2019-10-08 · Daimler Vans USA, LLC

medium How serious is it? About this label

This does not affect how the van drives day to day, but in a severe front crash a stuck door could make injuries worse or slow down rescue, so get the free inspection done.

What's wrong, in plain English

These 2019 Sprinter vans have a small part in the door frame called an abutting wedge. Its job is to help the front doors still open after a hard front-end crash. On the recalled vans, that part may have been put in wrong. If you were in a serious front crash, it could take much more force to get the driver's or front passenger's door open, which could delay help reaching anyone inside. A dealer will check both front doors and fix them.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is affected.
2. Call your Mercedes-Benz or Freightliner Sprinter dealer and schedule the inspection of the abutting wedge on both front doors.
3. The inspection and any correction are free; for help, contact Daimler Vans USA at 1-877-762-8267 and reference recall VS3KEIL.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Are Mercedes-Benz roof panels and Sprinter body parts coming loose? · all 9 Mercedes-Benz recalls in this area

Official notice

Component: STRUCTURE:BODY:DOOR
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Safety risk: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Remedy: DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.