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Ram ProMaster engine cooling fan can overheat and burn

NHTSA campaign 19V818000 · Reported 2019-11-15 · Chrysler (FCA US LLC)

critical How serious is it? About this label

Very serious — this is a fire risk, so get the van in as soon as you can and do not ignore burning smells or overheating warnings.

What's wrong, in plain English

The fan that cools the engine can seize up and stop turning. When that happens the fan's motor keeps trying to run, gets very hot, and can catch fire. This affects vans with the 3.0-liter diesel or 3.6-liter gas engine and air conditioning. Chrysler mailed an early warning letter in December 2019 and the actual repair became available in July 2020. Dealers replace the whole engine cooling fan unit for free.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your ProMaster is affected.
2. Contact a Chrysler/Ram dealer, or call Chrysler at 1-800-853-1403 (recall VB2), to schedule the cooling fan replacement.
3. The new cooling fan module is installed free of charge.

Affected vehicles (1)

2018 RAM Promaster

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram equipment recalls: ProMaster cooling fans, extinguishers, cameras and labels · all 4 RAM recalls in this area

Official notice

Component: EQUIPMENT:APPLIANCE:AIR CONDITIONER
Summary: Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
Safety risk: An overheated fan motor increases the risk of a fire.
Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.