Chrysler Pacifica backup camera image stays on while driving

NHTSA campaign 19V886000 · Reported 2019-12-12 · Chrysler (FCA US LLC)

medium How serious is it? About this label

Less severe than a mechanical failure — the van still drives normally — but the lingering image can distract the driver, so have the software updated at your next convenient visit.

What's wrong, in plain English

On these minivans, a software error can leave the backup camera picture on the dashboard screen after you have shifted out of reverse and started driving forward. A video image sitting there while you drive can pull your eyes off the road and distract you, which raises the chance of a crash. It also breaks a federal safety rule covering rear visibility. Dealers will update the radio software at no charge, and the recall began January 9, 2020.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Pacifica is included. 2. Ask your Chrysler dealer to perform the radio software update, or call Chrysler at 1-800-853-1403 (recall VE2). 3. The update is free.

Affected vehicles (2)

2018 Chrysler Pacifica
2019 Chrysler Pacifica

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Is your Chrysler backup camera blank or stuck on screen? · all 5 Chrysler recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.