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Sprinter cargo tie-down rails may detach

NHTSA campaign 19V908000 · Reported Dec 19, 2019 · Daimler Vans USA, LLC

medium How serious is it? About this label

Unsecured cargo moving inside the van increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V908000
Reported to NHTSA	Dec 19, 2019
Manufacturer	Daimler Vans USA, LLC
Part affected	Equipment
Vehicles covered	3 model/year combinations, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain Mercedes-Benz Sprinter vans have lashing rails on the side walls that are used to secure cargo. These rails may not have been installed correctly, which could cause them to come loose and detach from the wall. If the rails detach while the van is loaded, cargo being carried inside could become unsecured while the vehicle is being driven.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is included in this recall.
2. Contact Daimler Vans USA customer service at 1-877-762-8267, or your dealer, to schedule the repair.
3. The dealer will re-attach the lashing rails at no cost to you.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V908000. More in how recalls work.

Affected vehicles (3)

2019 Mercedes-Benz Sprinter (VS30)
2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Equipment Recalls Involving Sprinter Manuals, Labels, and Cargo Rails · all 7 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: EQUIPMENT
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.
Safety risk: If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.