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Mercedes-Benz Sprinter cargo tie-down rails may come loose

NHTSA campaign 19V908000 · Reported 2019-12-19 · Daimler Vans USA, LLC

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Unsecured cargo shifting while you drive raises the risk of a crash, so the notice does not tell you to stop driving, but avoid hauling loads strapped to these rails until the repair is done.

What's wrong, in plain English

The metal rails along the inside walls of the cargo area — the ones you hook straps onto when tying down a load — may not have been attached correctly at the factory. Over time they can work loose and pull away from the wall. If that happens while you are driving, whatever you strapped to them is no longer held in place and can shift or spill around inside the van.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is covered.
2. Call a Mercedes-Benz or Freightliner Sprinter dealer and book the repair; Daimler Vans USA customer service is 1-877-762-8267, recall number VS3ZUSCHI.
3. Have the dealer reattach the lashing rails — the work is free, and the recall has been open since April 15, 2020.

Affected vehicles (3)

2019 Mercedes-Benz Sprinter (VS30)
2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Are Mercedes-Benz label and owner's manual recalls a real safety risk? · all 7 Mercedes-Benz recalls in this area

Official notice

Component: EQUIPMENT
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.
Safety risk: If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.