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Mercedes-Benz Equipment Recalls Involving Sprinter Manuals, Labels, and Cargo Rails
Sprinter vans dominate this group, especially the 2019 model year. Two notices address owner information: an incorrect Auto-P description and inaccurate or incomplete printed and digital manuals. Two others cover spare-tire speed labels on certain 2018-2019 Sprinters, either missing or showing 55 kph rather than 34 mph. Separate 2019 Sprinter notices address side-wall lashing rails that may detach and one vehicle with mismatched VIN markings. The GLC notice concerns foreign-language passenger sun-visor airbag warnings on certain 2019 variants. Incorrect or missing safety information repeats most often, while the lashing-rail defect concerns cargo becoming unsecured.
Warning signs to watch for
- March 26, 2020 Sprinter Auto-P manual recall: vehicle rollaway or movement may occur if the driver relies on the manual's description.
Can you keep driving? What the notices say
None of these equipment notices carries a stop-driving or park-outside instruction. The Sprinter Auto-P manual, detachable side-wall lashing-rail, incorrect spare-tire speed-label, and missing spare-tire speed-label notices do not tell owners to stop driving. The notice covering mismatched VIN markings on one 2019 Sprinter also does not tell its owner to stop driving. The 2019 GLC foreign-language airbag-label notice and the 2019 Sprinter inaccurate or incomplete printed and digital manual notice likewise do not tell owners to stop driving.
What the free repair involves
Dealers provide the corrected Auto-P description, affix lashing rails, replace incorrect spare-tire labels, attach missing labels, and replace the affected Sprinter's dashboard VIN and certification label. For GLC airbag warnings, dealers inspect and replace them as necessary. For the incomplete-manual recall, dealers replace the printed manual and update the digital version's software. These remedies are free.
Severity at a glance
| Severity | Recalls |
|---|---|
| high | 1 |
| medium | 3 |
| low | 3 |
Models affected most
Every recall in this group
| Date | Recall | Severity |
|---|---|---|
| Apr 5, 2021 | Mercedes-Benz Sprinter VIN does not match its labels | medium |
| Dec 8, 2020 | Mercedes-Benz Sprinter owner's manual may be inaccurate or incomplete | low |
| Mar 26, 2020 | Sprinter Owner's Manual Wrong About Auto-Parking | high |
| Mar 18, 2020 | Mercedes-Benz Sprinter vans have wrong spare tire speed label | medium |
| Mar 18, 2020 | Mercedes-Benz Sprinter Missing Spare Tire Speed Label | low |
| Dec 20, 2019 | Mercedes GLC Airbag Warning Label in Wrong Language | low |
| Dec 19, 2019 | Sprinter cargo tie-down rails may detach | medium |
Common questions
Why are there two Sprinter spare-tire label recalls?
The notices describe two different label problems on certain 2018-2019 Sprinters. One concerns a label showing 55 kph rather than 34 mph; the other concerns a missing speed-limit label. Dealers replace the incorrect label or attach the missing label, respectively.
What does the Sprinter Auto-P recall actually change?
The March 2020 notice specifies a corrected description of the Auto-P function for the Operator's Manual, provided free by Sprinter dealers. It says relying on the existing description could result in vehicle rollaway or movement, increasing crash risk.
Does the GLC equipment recall require replacing an airbag?
The December 2019 notice specifies inspection of the airbag warnings and replacement as necessary, free of charge. Its stated defect concerns passenger-side sun-visor warning labels written in a foreign language on certain 2019 GLC variants.
A recall applies only to specific vehicles. Check your 17-character VIN at nhtsa.gov/recalls.