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Mercedes-Benz Sprinter vans have wrong spare tire speed label

NHTSA campaign 20V155000 · Reported Mar 18, 2020 · Daimler Vans USA, LLC

medium How serious is it? About this label

Driving on the spare tire faster than it can withstand increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V155000
Reported to NHTSA	Mar 18, 2020
Manufacturer	Daimler Vans USA, LLC
Part affected	Equipment:other:labels
Vehicles covered	5 model/year combinations, model years 2018–2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Mercedes-Benz is recalling certain Sprinter vans. The label for the spare tire lists the top speed only in kilometers per hour, showing 55, instead of listing it as 34 miles per hour. A driver reading that label could take the number as miles per hour and drive faster on the spare tire than the tire is built to handle. Dealers will put on a corrected label that shows the top speed in miles per hour, free of charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your van is included. 2. Contact a Mercedes-Benz or Freightliner Sprinter dealer to have the label replaced, or call DVUSA customer service at 1-877-762-8267. 3. The new label is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V155000. More in how recalls work.

Affected vehicles (5)

2018 Mercedes-Benz Sprinter 1500
2018 Mercedes-Benz Sprinter 2500
2018 Mercedes-Benz Sprinter 3500
2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Equipment Recalls Involving Sprinter Manuals, Labels, and Cargo Rails · all 7 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: EQUIPMENT:OTHER:LABELS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).
Safety risk: With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGRESS.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.