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Sprinter Owner's Manual Wrong About Auto-Parking
high How serious is it? About this label
If a driver relies on the Auto-P description as written in the manual, the vehicle could roll away or move on its own, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 20V180000 |
|---|---|
| Reported to NHTSA | Mar 26, 2020 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Equipment:other:owners/service/other Manual |
| Vehicles covered | 3 model/year combinations, model years 2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On these Sprinter vans, the Operator's Manual may give incorrect information about how the automatic parking function, called Auto-P, actually works. Dealers will provide owners with the correct description of how Auto-P operates for the manual.
What you should do
Contact a Mercedes-Benz or Freightliner Sprinter dealer, or call 1-877-762-8267, for the corrected Auto-P information.
This service is provided free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V180000. More in how recalls work.
Affected vehicles (3)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Equipment Recalls Involving Sprinter Manuals, Labels, and Cargo Rails · all 7 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter 4500 recalls
- Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
- Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
- Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
- Safety risk
- If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.