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Sprinter manual gives wrong info on automatic parking feature

NHTSA campaign 20V180000 · Reported 2020-03-26 · Daimler Vans USA, LLC

medium How serious is it? About this label

A van that rolls away can hurt someone, but this is a paperwork fix and the notice does not tell owners to stop driving — until you have the corrected pages, set the parking brake and confirm the van is in park before getting out.

What's wrong, in plain English

Nothing is broken on the van itself. The printed Operator's Manual describes the automatic park feature, called Auto-P, incorrectly. A driver who follows the manual might believe the van has put itself in park and is holding still when it has not. The van could then roll away or move on its own after the driver steps out. Dealers will hand out corrected pages describing how Auto-P really works, and owners should read them before relying on the feature.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Contact a Mercedes-Benz or Freightliner Sprinter dealer, or DVUSA at 1-877-762-8267, and ask for recall VS3BAUTOP.
3. Pick up the corrected Auto-P description for your Operator's Manual — it is free.

Affected vehicles (3)

2019 Mercedes-Benz Sprinter (VS30)
2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Are Mercedes-Benz label and owner's manual recalls a real safety risk? · all 7 Mercedes-Benz recalls in this area

Official notice

Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Safety risk: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.