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Mercedes-Benz Sprinter Van Seat Airbags May Fail

NHTSA campaign 20V322000 · Reported Jun 3, 2020 · Daimler Vans USA, LLC

medium How serious is it? About this label

If the side airbag deploys unexpectedly or fails to deploy in a crash, occupants face a greater risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V322000
Reported to NHTSA	Jun 3, 2020
Manufacturer	Daimler Vans USA, LLC
Part affected	AIR Bags:side/window
Vehicles covered	2 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

In vans with swivel seats, the wiring for the front seats may have been installed incorrectly. This wiring can get pinched and damaged inside the seat's swivel frame. If the wiring is damaged, the side airbag built into the seat may go off when it isn't supposed to, or it may fail to go off during a crash when it is needed.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your van is affected.
2. Contact an authorized Mercedes-Benz or Freightliner Sprinter dealer, or Daimler Vans USA customer service at 1-877-762-8267.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V322000. More in how recalls work.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter (VS30)
2020 Mercedes-Benz Sprinter (VS30)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Air Bag Recalls Involve Status Displays and Deployment Problems · all 5 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter (VS30) recalls

Feb 17, 2023Mercedes-Benz Sprinter Blower Wiring May Overheatcritical
Nov 3, 2021Mercedes-Benz Sprinter built with wrong-size front brake discshigh
May 17, 2021Mercedes-Benz Sprinter Camper Stability Control Software Issuehigh
Apr 6, 2021Mercedes-Benz Sprinter Steering Hoses May Leak Fluidhigh
Apr 5, 2021Mercedes-Benz Sprinter VIN does not match its labelsmedium
Dec 8, 2020Mercedes-Benz Sprinter owner's manual may be inaccurate or incompletelow

All 15 Sprinter (VS30) recalls

Official notice

Component: AIR BAGS:SIDE/WINDOW
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Safety risk: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSIK.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.