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Mercedes-Benz Sprinter 3500 campers may lose stability control

NHTSA campaign 21V042000 · Reported Feb 3, 2021 · Daimler Vans USA, LLC

high How serious is it? About this label

If stability control shuts off, the van's driving stability may be affected in certain conditions, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V042000
Reported to NHTSA	Feb 3, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Electronic Stability Control (esc):control Module
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans USA is recalling certain 2012 through 2018 Mercedes-Benz Sprinter 3500 and Freightliner Sprinter 3500 vans that were built out as campers or recreational vehicles. On these vehicles, the electronic stability control unit, the system that helps keep the van steady, may shut off. Dealers will replace the rear wheel speed sensor with a sturdier one. The company sent owners an early notice about this recall before the repair was available.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm whether your van is included.
2. Contact a dealer, or Daimler Vans USA customer service at 1-877-762-8267 (recall number NC3DREZAHA), to schedule the sensor replacement.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V042000. More in how recalls work.

Affected vehicles (1)

2018 Mercedes-Benz Sprinter 3500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Stability Control Recalls: Sprinter Camper and G-Class Problems · all 3 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 3500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 31 Sprinter 3500 recalls

Official notice

Component: ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Safety risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.