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Mercedes Sprinter 3500 campers can lose stability control

NHTSA campaign 21V042000 · Reported 2021-02-03 · Daimler Vans USA, LLC

medium How serious is it? About this label

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

On these Sprinter vans that were built out into campers or RVs, the electronic stability control system can stop working. Stability control is the feature that senses when the van is starting to slide or spin and automatically brakes individual wheels to help keep you on your intended path. The trouble traces back to a rear wheel speed sensor that feeds information to the system. Dealers will replace that sensor with a tougher version at no cost to you.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Call a Mercedes-Benz or Freightliner Sprinter dealer to book the sensor replacement, or contact Daimler Vans USA at 1-877-762-8267 (recall NC3DREZAHA).
3. Have the new rear wheel speed sensor installed — the repair is free.

Affected vehicles (1)

2018 Mercedes-Benz Sprinter 3500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz stability control recalls mostly target Sprinter camper conversions · all 3 Mercedes-Benz recalls in this area

Official notice

Component: ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Safety risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.