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Mercedes-Benz Sprinter rearview camera image delayed or blocked
medium How serious is it? About this label
A camera view that is late or blocked can limit what the driver can see behind the van, raising the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 21V077000 |
|---|---|
| Reported to NHTSA | Feb 17, 2021 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 4 model/year combinations, model years 2019–2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Daimler Vans USA is recalling certain Mercedes-Benz Sprinter and Freightliner Sprinter vans that have the "Connect 5" multimedia system and a rearview camera. The camera image may not appear on the screen within two seconds after the driver starts backing up. The image can also be covered or hidden by the emergency call pop-up window if that system turns on while the van is in reverse. These vans therefore do not meet the federal rear visibility standard.
What you should do
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V077000. More in how recalls work.
Affected vehicles (4)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Backup Camera Recalls Cover Missing Images and Frozen Displays · all 6 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter 4500 recalls
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- Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
- Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Safety risk
- A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.