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Mercedes-Benz Sprinter backup camera image may be delayed or blocked

NHTSA campaign 21V077000 · Reported 2021-02-17 · Daimler Vans USA, LLC

medium How serious is it? About this label

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

When you shift into reverse, the backup camera picture may take longer than two seconds to appear on the screen. The picture can also be covered up by the emergency call pop-up window if that system switches on while you are backing up. Either way, you cannot see what is behind the van at the moment you need to. Federal rules require the view to appear quickly and stay visible.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your van is affected.
2. Contact a Sprinter dealer or Daimler Vans USA at 1-877-762-8267 (recall VS3RUECON) for the multimedia software update.
3. The update is free of charge.

Affected vehicles (4)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.