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Mercedes-Benz Sprinter sliding door may open too far in crash

NHTSA campaign 21V153000 · Reported Mar 10, 2021 · Daimler Vans USA, LLC

medium How serious is it? About this label

In a crash, the sliding door could move farther out of place than intended, which increases the risk of injury to people riding in the van. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V153000
Reported to NHTSA	Mar 10, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Latches/locks/linkages:doors:lock
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans USA is recalling certain Mercedes-Benz Sprinter vans that were ordered with the optional electric sliding door. The extra lock on that sliding door may be the wrong type for an electric door. Because of this, these vans do not meet a federal safety rule covering how well doors keep people inside during a crash. Dealers will change the sliding door so it works by hand instead of electrically, at no cost to owners.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your van is covered. 2. Contact a dealer to have the sliding door converted to manual operation; Daimler Vans USA customer service is 1-877-762-8267 and the recall number is VS3SCHIEBT. 3. The work is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V153000. More in how recalls work.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Door Latch and Hood Lock Problems Owners Should Know · all 7 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Safety risk: In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Remedy: DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.