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Mercedes-Benz Sprinter vans may have loose front door hinge screws

NHTSA campaign 21V359000 · Reported 2021-05-17 · Daimler Vans USA, LLC

medium How serious is it? About this label

Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

On these Mercedes-Benz Sprinter vans, the screws that hold the front door hinges to the van may not have been tightened enough. Loose screws can let the door shift, changing the gap between the door and the body of the van. If the van is in a crash, a door that does not sit correctly may not protect the people inside as well as it should. A dealer will check every one of those screws and tighten them as needed, free.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Sprinter is covered by recall 21V359000.
2. Contact your Sprinter dealer, or DVUSA customer service at 1-877-762-8267 (recall number VS3TURSCHA), to schedule the check.
3. Have the front door hinge screws inspected and tightened as needed — there is no charge.

Affected vehicles (2)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
Safety risk
Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
Remedy
Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.