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Mercedes-Benz Sprinter front door hinge screws may be loose

NHTSA campaign 21V359000 · Reported May 17, 2021 · Daimler Vans USA, LLC

medium How serious is it? About this label

Loose door hinge screws could change the gap between the door and the body of the vehicle, which the notice says increases the risk of injury in a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V359000
Reported to NHTSA	May 17, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Structure:body:door:hinge And Attachments
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans USA is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly. Dealers will check the screws and tighten them if needed, free of charge. Owner notification letters were mailed June 18, 2021. The company's number for this recall is VS3TURSCHA, and owners can reach Daimler Vans USA customer service at 1-877-762-8267.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Mercedes-Benz Sprinter dealer, or DVUSA customer service at 1-877-762-8267 (recall number VS3TURSCHA), to book an appointment.
3. Have the dealer check and tighten the door hinge screws as needed — the repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V359000. More in how recalls work.

Affected vehicles (2)

2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Structure Recalls Involving Roof Panels and Sprinter Fasteners · all 9 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
Safety risk: Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
Remedy: Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.