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Audi e-tron glove box may block knee airbag

NHTSA campaign 21V595000 · Reported 2021-08-02 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

An air bag that does not deploy properly can increase the risk of injury in a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The pin that holds the right side of the glove box lid on its hinge may not be fastened properly. If it isn't, the trim on the glove box lid can get in the way of the knee airbag when it inflates. That airbag sits behind the dashboard and is meant to cushion the passenger's legs in a crash. An airbag that can't open the way it should leaves you less protected, so injuries in a crash could be worse.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your e-tron is covered.
2. Contact your Audi dealer, or Audi customer service at 1-800-253-2834 (recall 68H6), for an appointment.
3. The dealer inspects the glove box and secures the hinge pin as needed, free of charge.

Affected vehicles (1)

2021 Audi E-TRON

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi loose trim, pillar padding and glove box recalls explained · all 4 Audi recalls in this area

Official notice

Component: STRUCTURE:INTERIOR PANELS:DASHBOARD
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.
Safety risk: An air bag that does not deploy properly can increase the risk of injury in a crash.
Remedy: Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 68H6.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.