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Nissan Rogue and Infiniti QX80 backup camera goes blank

NHTSA campaign 24V748000 · Reported 2024-10-03 · Nissan North America, Inc.

medium How serious is it? About this label

The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A software glitch can make the backup camera screen go blank when you shift into reverse. Instead of seeing what is behind the vehicle, you get a black display. That also breaks a federal safety rule requiring a working rear view. The problem is in the infotainment software, not the camera itself, so the fix is a software update. Many vehicles can receive it wirelessly without a trip to the dealer.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is covered. 2. Accept the over-the-air software update if your vehicle offers one, or book a free dealer visit. 3. Call Nissan at 800-647-7261 or INFINITI at 1-800-662-6200 (recall R24B3/R24B4) with questions — there is no charge.

Affected vehicles (3)

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2024-2025 Rogue and 2025 INFINITI QX80 vehicles. A software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy
The in-vehicle infotainment software will be updated by an over-the-air (OTA) software update or by a dealer, free of charge. Owner notification letters were mailed December 2, 2024. Owners may contact Nissan's customer service at 800-647-7261 or INFINITI's customer service at 1-800-662-6200. Nissan's numbers for this recall are R24B3 and R24B4. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.