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Nissan Rogue and INFINITI QX80 Rearview Camera May Go Blank
medium How serious is it? About this label
Losing the camera image while in reverse reduces how well the driver can see behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V748000 |
|---|---|
| Reported to NHTSA | Oct 3, 2024 |
| Manufacturer | Nissan North America, Inc. |
| Part affected | Back Over Prevention |
| Vehicles covered | 3 model/year combinations, model years 2024–2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
A software error can leave the rearview camera screen blank when the vehicle is shifted into reverse. Instead of showing the view behind the vehicle, the display shows nothing. Because of this, the vehicles do not meet the federal rear visibility standard that requires that image to appear. The fix is a software update for the screen system, which can either be sent to the vehicle over the air or installed by a dealer.
What you should do
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V748000. More in how recalls work.
Affected vehicles (3)
Who to contact
Infiniti — official Infiniti recall lookup
Customer service: 1-800-662-6200
Nissan — official Nissan recall lookup
Customer service: 1-800-867-7669
The bigger picture
- Infiniti Backup Camera Recalls for Blank or Frozen Rearview Images · all 5 Infiniti recalls in this area
- Nissan Backup Camera Recalls Cover Blank Screens and Image Loss · all 9 Nissan recalls in this area
Other Nissan Rogue recalls
- Feb 12, 2026Nissan Rogue Throttle Body Gears May Breakhigh
- Feb 12, 2026Nissan Rogue Turbo Engines May Fail Or Catch Firecritical
- Jun 27, 2025Nissan, Infiniti Engine Bearings May Failcritical
- Feb 28, 2024Nissan Rogue Seat Belt Pretensioners May Not Restrain Occupantshigh
- Feb 27, 2024Nissan and Infiniti driver airbags may deploy improperlyhigh
- Nov 22, 2023Nissan Rogue Rear Brake Calipers May Leakhigh
Official notice
- Component
- BACK OVER PREVENTION
- Summary
- Nissan North America, Inc. (Nissan) is recalling certain 2024-2025 Rogue and 2025 INFINITI QX80 vehicles. A software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
- Remedy
- The in-vehicle infotainment software will be updated by an over-the-air (OTA) software update or by a dealer, free of charge. Owner notification letters were mailed December 2, 2024. Owners may contact Nissan's customer service at 800-647-7261 or INFINITI's customer service at 1-800-662-6200. Nissan's numbers for this recall are R24B3 and R24B4. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.