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Infiniti QX80 Backup Camera May Freeze or Go Blank
high How serious is it? About this label
Losing the rearview camera image while backing up can reduce the driver's rear visibility, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V747000 |
|---|---|
| Reported to NHTSA | Oct 3, 2024 |
| Manufacturer | Nissan North America, Inc. |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 1 model/year combination, model years 2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some 2025 INFINITI QX80 SUVs have a software error in the Around View Monitor system. When the vehicle is shifted into reverse, the rearview camera image can freeze and go blank instead of showing what is behind the vehicle. This means the driver may lose the rearview camera image while backing up, so they cannot rely on it to see what is behind the vehicle.
What you should do
2. Contact an INFINITI dealer, or call INFINITI customer service at 1-800-662-6200, to schedule the software update.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V747000. More in how recalls work.
Affected vehicles (1)
Who to contact
Infiniti — official Infiniti recall lookup
Customer service: 1-800-662-6200
The bigger picture
- Infiniti Backup Camera Recalls for Blank or Frozen Rearview Images · all 5 Infiniti recalls in this area
Other Infiniti QX80 recalls
- Jul 15, 2026Nissan Armada and Infiniti QX80 Incorrect Weight Labellow
- Nov 26, 2025Nissan and Infiniti rearview camera may not show imagemedium
- Oct 3, 2024Nissan Rogue and INFINITI QX80 Rearview Camera May Go Blankmedium
- Aug 2, 2021Infiniti Q50, Q60 and QX80 rearview image may not displaymedium
- May 20, 2021Nissan Armada and INFINITI QX80 fuel pump may failhigh
- Sep 12, 2019Nissan and Infiniti backup camera image can stay offmedium
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Nissan North America, Inc. (Nissan) is recalling certain 2025 INFINITI QX80 vehicles equipped with an Around View Monitor (AVM). A software error may cause the rearview camera to freeze and display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
- Remedy
- Dealers will reprogram the AVM software, free of charge. Owner notification letters were mailed December 2, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. Nissan's numbers for this recall are R24B5 and R24C2.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.