Home › Infiniti › QX80 › 24V747000

Infiniti QX80 backup camera screen can go blank

NHTSA campaign 24V747000 · Reported 2024-10-03 · Nissan North America, Inc.

medium How serious is it? About this label

Losing the rear camera view while backing up increases the chance of a crash, and the notice does not tell owners to stop driving, so you can keep using the vehicle while you arrange the free fix.

What's wrong, in plain English

Certain 2025 Infiniti QX80 SUVs with the Around View Monitor camera system have a software bug. When you shift into reverse, the backup camera picture can freeze or the screen can go blank instead of showing what is behind you. Without that picture you cannot see people, pets, or objects behind the vehicle as well as you should. Because of this, the SUVs do not meet the federal rear-visibility rule. Dealers will reload the camera system software at no cost.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your QX80 is included. 2. Contact your Infiniti dealer, or Infiniti customer service at 1-800-662-6200 (recalls R24B5 and R24C2), to book service. 3. Have the camera software reprogrammed free of charge.

Affected vehicles (1)

2025 Infiniti QX80

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does my Infiniti backup camera screen go blank? · all 5 Infiniti recalls in this area

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2025 INFINITI QX80 vehicles equipped with an Around View Monitor (AVM). A software error may cause the rearview camera to freeze and display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will reprogram the AVM software, free of charge. Owner notification letters were mailed December 2, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. Nissan's numbers for this recall are R24B5 and R24C2.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.