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Mercedes-Benz Sprinter backup camera may not show image

NHTSA campaign 22V281000 · Reported 2022-04-27 · Daimler Vans USA, LLC

medium How serious is it? About this label

The notice sets no driving restriction, but until the software is updated, assume the camera may not work and rely on your mirrors and extra care when reversing.

What's wrong, in plain English

A software error can keep the backup camera from putting its picture on the screen. When the image does not come up, you lose your view of what is behind the van, which makes backing into someone or something more likely. Because of this, these vans do not meet the federal rear visibility rule. The fix is a software update for the rearview camera that a dealer installs, and it costs you nothing.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is affected.
2. Contact a dealer or Daimler Vans USA customer service at 1-877-762-8267 (recall VS3KOMRUE).
3. Have the rearview camera software updated — the repair is free.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz backup camera recalls: blank, frozen and delayed rear images · all 6 Mercedes-Benz recalls in this area

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.