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Sprinter Vans Rearview Camera May Not Display

NHTSA campaign 22V281000 · Reported Apr 27, 2022 · Daimler Vans USA, LLC

medium How serious is it? About this label

A rearview camera that doesn't display reduces how well the driver can see behind the vehicle, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	22V281000
Reported to NHTSA	Apr 27, 2022
Manufacturer	Daimler Vans USA, LLC
Part affected	Back Over Prevention:display Function
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Freightliner Sprinter and Mercedes-Benz Sprinter vans have a software problem that can keep the rearview camera from showing its image on the display. When this happens, the driver has a reduced view of what's behind the vehicle. This reduced rear visibility increases the risk of a crash while driving.

What you should do

1. Check your VIN at nhtsa.gov/recalls. 2. Contact your dealer at 1-877-762-8267 to schedule the software update. 3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V281000. More in how recalls work.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Backup Camera Recalls Cover Missing Images and Frozen Displays · all 6 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.