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Cadillac Lyriq instrument panel can go completely blank

NHTSA campaign 22V710000 · Reported 2022-09-22 · General Motors, LLC

high How serious is it? About this label

Losing your speed reading and warning lights while driving raises the risk of a crash, but GM does not tell owners to stop driving, so you can keep using the car until the free software update.

What's wrong, in plain English

A software problem in the module that runs the driver's display can make the instrument panel go completely blank on some 2023 Cadillac Lyriq vehicles. That is the screen in front of you that shows how fast you are going and any warning lights. If it goes dark you lose that information while driving, which makes it easier to speed or to miss a warning about the car. GM will reload corrected software at the dealer.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Lyriq is included. 2. Call your Cadillac dealer, or Cadillac customer service at 1-800-458-8006, and mention recall N222379510. 3. Have the dealer update the video display control module software, free of charge.

Affected vehicles (1)

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
General Motors, LLC (GM) is recalling certain 2023 Cadillac LYRIQ vehicles. A software error in the driver video display control module may cause the instrument panel to go blank.
Safety risk
A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
Remedy
GM will update the video display control module software, free of charge. Owner notification letters were mailed November 15, 2022. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222379510.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.