Car Recall Tracker

Home › Cadillac › Lyriq › 25V356000

Cadillac Lyriq driver display may go blank while driving

NHTSA campaign 25V356000 · Reported 2025-05-29 · General Motors, LLC

medium How serious is it? About this label

Losing your speedometer, warning lights, and backup camera view increases crash risk; the notice does not tell you to stop driving, but get the update as soon as it is available.

What's wrong, in plain English

The screen in front of the driver can suddenly go dark while you are driving. When it does, you lose the information it shows — your speed, the warning lights that tell you something is wrong with the car, and the backup camera picture when you shift into reverse. Driving without that information makes a crash more likely. GM will fix it with new software for the display's control module, installed either at a dealer or sent to your car over the air.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Lyriq is included.
2. Watch for an over-the-air update on your car's screen, or contact your Cadillac dealer.
3. If you need help, call Cadillac customer service at 1-800-333-4223 (recall N252500680) — the repair is free.

Affected vehicles (2)

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Summary
General Motors, LLC (GM) is recalling certain 2023 – 2024 model year Cadillac Lyriq vehicles. The driver video display may go blank while driving.
Safety risk
A blank video display can result in a loss of critical safety information, such as the speedometer, warning lights, and rearview camera image, increasing the risk of a crash.
Remedy
The video display control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed July 14, 2025. Owners may contact Cadillac customer service at 1-800-333-4223. GM's number for this recall is N252500680.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.