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Ram ProMaster shipped with wrong rearview camera type

NHTSA campaign 22V947000 · Reported 2022-12-22 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

Backing up without a working camera raises the risk of hitting something or someone you cannot see, but the notice does not tell owners to stop driving — just be extra careful in reverse until it is fixed.

What's wrong, in plain English

Some 2022 Ram ProMaster chassis cab and incomplete vehicles were built with the wrong kind of backup camera. It is an analog camera, and it cannot actually be installed on these trucks, so the driver has no working rear view on the screen. Federal rules require a working backup camera, and these vehicles do not meet that rule. Without one, it is harder to see people or objects behind you when you back up. The dealer will supply a digital camera free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact your Ram dealer about recall ZC5, or call FCA US customer service at 1-800-853-1403.
3. Have the correct digital rearview camera supplied at no cost.

Affected vehicles (1)

2022 RAM Promaster

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does my Ram backup camera screen go blank in reverse? · all 12 RAM recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Chrysler (FCA US, LLC) is recalling certain 2022 Ram Promaster Chassis Cab and incomplete vehicles equipped with an analog rearview camera. The analog rearview camera is the incorrect type of camera and cannot be installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will supply a digital rearview camera, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZC5

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.